PLEASE POST CRASHES AND ERRORS IN THE ‘TECHNICAL SUPPORT’ CATEGORY INSTEAD
We kindly ask that you complete the questions below. With this information, we can add it to our database for investigation.
Issue Description:
upon the start of the cinematic after completing the tutorial ( or skipping the prologue) the game crashes to desktop when the cut scene starts, i have tried this with multiple characters and it happens to all of them.
i have tried verifying the game files, reinstalling and lowering setting and it happens regardless
Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]
- make a new character
- have the prologue cut scene play where it is a hall with lots of people
Mission Name (If Applicable):
Platform:
[Steam/Microsoft Store]
Player ID:
[Steam ID/Steam Profile URL/GamerTag]
Approx. Time of Issue & Timezone:
[12/26/2022, 17:00PM] [GMT]
Reproduction Rate:
Constant (100%)
Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]
Upload Console Log:
- Press the Windows key + R
- Enter
[console-2022-12-26-23.08.38-3f9df3f8-ae85-44ab-a08a-36832c9cb360.log|attachment]
within the search input and select ‘OK’ - Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
- Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
- (upload://elQTPpu0SmLy4csytRGTLhNlXAe.log) (69.6 KB)
Upload darktide_launcher.log:
- Press the Windows key + R
- Enter %appdata% within the search input and select ‘OK’
- Navigate to AppData\Roaming\Fatshark\Darktide
- Locate the darktide_launcher.log in this directory
- darktide_launcher.log (452.6 KB)