Crash during start up

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Crash - on Launch

Issue Description (Required):

Crashes consistently after playing the start up cutscene when the screen with “click to continue” appears. Have tried common fixes, like disabling overlays, installing a clean gpu driver and deleting the %appdata% darktide folder

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

PC - Steam

[PC] Crash Report (Optional):

GUID: 06f9d3d7-631b-4e1d-a3d7-07b301d56582
Log File:
Info Type:

[Engine Error]: HRESULT: 0x887a0005 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG

At D:\a\d\rel_engine_darktide\release\2024_10_23_Patch1.6.0x\runtime\d3d12_render_device\d3d12_debug.cpp:1550 in function stingray::aftermath::d3d_assert

2

Unfortunately, the log doesn’t tell us much as to why exactly this is occurring. I can only recommend running through any remaining solutions listed here:

Failing that, I can assist with a refund.