Cosmetic purchased "Owned", not available in cosmetic menu

Issue Type (Required):

Purchases & Aquilas

Issue Description (Required):

Purchased “Worn Entrenching Tool” for Sapper Shovel on Veteran Class. In-game store shows skin as “Owned” with a check-mark but the weapon cosmetics menu does not display this purchased skin for use.

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

PC - Steam

Player ID (Optional):

Upload Supporting Evidence (Optional):


The skin is only available to the mk1 shovel.

1 Like

Sorry about this. This is understandably confusing, but this particular Weapon Skin is only applicable to one mark as mentioned above, and our developers are working on making this clearer to our players.

In the meantime, would you like me to refund the purchase for you?

2 Likes

Ah hah that makes sense. Thank-you for clarifying.

I am satisfied with my purchase, thankyou for the assist!