Community Manager Dev Blog? Thoughts?

Heya friends,

Jumping into general discussion as this doesn’t feel like an announcement post. :grin:

I was thinking of possibly doing a dev blog about my work as a CM. Is that something anyone would be interested in?

You can tell me no, and I won’t be offended. :joy:

If the answer is yes, what questions would you like to see answered? (on CM work, not on game design, etc. because I am not a developer :person_bowing:)

( @Scipo0419 pls resist I know what you’re going to say hahahaha :heart: ).

Cheers!

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Yea it’d be great. We’d love to know more about anything FS and you since FS mostly works behind closed doors. And it could be really insightful too.

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The Division 2 Known Issues | Trello

Something like above. Saves people asking or reporting same issues if already aware and it shows progress from acknowledgement, in progress and patch ready to be implemented in next update then final stage of gone live.

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image

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cheesy at it sounds(reads) you doing a good job being the bridge between us here writing and whoever’s behind the curtain on fatshark’s side.

that being said, i wonder how “unfiltered” our stuff finds their way into the hands of decision makers.

not that one should take stuff from the forum 1:1 but seeing how long it took to get the crafting “right” (things have sped up with havoc though so :+1: ), what amount of “our part” ends up on your desks?

that be (at least for me) interesting to know, thx.

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What is your question, exactly? You want her to write about Trello in a dev blog?

  • How does the communication process work for Darktide and Vermintide ?

  • Do the different games/teams work with each others ?

  • Who has the pet named Sienna Fuegonasus, Fatshark and Ascii, and could we see them ?

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Thank you, Index! To clarify, when you ask what amount of “our part” ends up on the desks – are you wondering how I take feedback etc. from places like the forum, and turn it into something for devs to review? :grin:

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Could potentially be a separate dev blog!

It shows progress of issues being worked on, so people won’t create duplicate reports. i.e. threads auto-close and move down the list of history, maybe previous page, then someone raises same thing etc. Saves support time on their side if people check the board first if pinned in subforum.

Yes there is a search button. But at a glance it is easier for support not having to respond per individual basis.

i.e. I don’t own AMD GPU. But I could write there to use specific old driver until resolved. Which I see a lot of repetition about.

Heck yeah! :blush:

Hm… what’s the most challenging aspect of your job as a Fatshark CM? And what do you do in order to overcome it? Are you excited to interact with us as a community? That sorta stuff. Oh, and do you have a favourite? Wait… I know the answer to that one! It’s me! :smiling_imp:

Star Wars Do It GIF - Star Wars Do It - Discover & Share GIFs

Cheers! :beer::shark:

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guessing from how “stuff” works out at my workplace, us grunts making “suggestions”, until it reaches the head honcho(if at all) it passed several stations and some things usually get dropped along the way.

i’m sure the “first line” gets 100% of our critique and ideas, personal feeling though is at the final decision some parts are not considered (see crafting revamp in each steps, from “reroll until rarity” mod as a mouse saver to getting what you want eventually from hadron)

some criticism surely stems from the “heat of the moment” kinda thing, but a very large common denominator wished for the result we eventually received, only in fragments rather than right away.

i bet the devs as well get the picard line “make it so”, while at least from my personal perspective i see little reason for example for havoc demotions the way they are/were.

this aint meant to put blame or point the finger on anyone, a job’s a job.

just that from my consumer part of the fence some stuff takes ages to change if at all, despite a lot of people voicing ideas or critique.

bit weird to phrase this right :smile:

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Any insight is always appreciated. Open communication between the devs and community is a hard act to balance.

However, I think more and more it is lending itself to better communities as long as disclaimers are given and expectations are managed properly.

Gotta herd the cats without letting them feel like they are being herded like sheep.

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More comms = better, but I would more appreciate honest explanations and solutions for the longer-running game problems overall. Stuff like Solo Mode, mission selection, bots, why the store is FOMO forever and became absurdly overpriced by splitting up skin packs, updates to the commissary, et cetera.

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Heard on that! Yes. :folded_hands:

It would fall outside the scope of this particular dev blog, though. It’d be focused more on my activities specifically!

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Sure, why not.

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Yeah, that’s the thing.

Feel free to do it, since I doubt your bosses actually want to talk about the long-running problems, but it’s not much more than fluff from my POV. Sorry, that’s just my take.

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The take is appreciated!

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I’d love to hear about the mental exercises and self-care you do to replenish your infinite reserves of patience. :melting_face:

It’d be cool to hear about the process behind what we see here on the forums too. How are requests conveyed to different teams? Do you do a lot of running around in the office, tracking down stakeholders and such? I know Catfish has mentioned crunching a bunch of numbers and making reports. Is that part of what you do? If so, any insights from that you’ve found particularly interesting or surprising to you?

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