BUG: Fullscreen Black Screen on External Monitor to Laptop

Warhammer 40,000: Darktide Technical Support
1

Issue Description:
Having constant black screens during fullscreen/borderless windowed while trying to play from my ultrawide (2560x1080) external monitor. If I click Alt+Enter when in fullscreen I can see the game, but I have the taskbar below. This does not happen when I’m on the laptop screen.

Steps to Reproduce:

  1. Launch the launcher on an external monitor (preferably 2560x1080 resolution to replicate the same scenario)
  2. Set Fullscreen or Borderless fullscreen
  3. Launch game
  4. Black screen

Platform:
Steam
OS: Windows 10 Pro, Version: 21H2

Player ID:

Approx. Time of Issue & Timezone:
04/12/2022, 6:17PM [UTC+2]

Reproduction Rate:
Constant (100%)

Upload Supporting Evidence:
Here is what I saw, when I took a screenshot:

image
image1920×810 93.4 KB

How it really is:

PXL_20221204_161307877
PXL_20221204_1613078771920×1080 76.4 KB

Running in Windowed (works, but this is not ideal):

image
image1920×810 97.6 KB

Upload Console Log:
console-2022-12-04-16.17.07-f5d03ab3-2f38-4ebf-ba48-3628450858a0.log (19.3 KB)

Upload darktide_launcher.log:
darktide_launcher.log (137.6 KB)

2

Okay it seems that the issue is related with NVIDIA’s drivers (specifically G-SYNC) and it is not related with the game, because I saw the issue with some other games as well. I turned it off and seems to work. Apologies.

1 Like
3

Thanks for sharing your findings and solution!