Backend Error : COULDNT_CONNECT

Warhammer: Vermintide 2 Technical Support
1

Bought the game yesterday, but can’t start playing because I get the error message “Backend Error : COULDNT_CONNECT”

I’ve excluded the game from my firewall, and even disabled the firewall entirely but it didn’t seem to help. Everything seems okay with my internet connection.
Maybe it’s a server issue? Although other people are able to play the game, so I assume not.
I reinstalled the game but it didn’t help.

Any help would be appreciated

vermintide2_launcher.log (13.2 KB) console-2020-03-22-16.52.52-f091921c-0e69-4e36-92bd-2028e94a81fc.log (42.0 KB)

2

Hm I can’t even seem to locate your account in our backend, could you try booting up once more?

3

Just to clarify, I get the error when initially booting up the game, after the Fatshark and Games Workshop logos, so I’m not even getting to the main menu

Tried again today, but got the same thing:

20200324114125_1
20200324114125_11920×1080 98.1 KB

Also tried launching while connected to a different network, but that didn’t help either

Here’s the logs from today’s attempt:vermintide2_launcher.log (13.2 KB) console-2020-03-24-09.23.50-1aa1676a-9b10-48cc-aac3-35098a7e4595.log (39.3 KB)

4

I suppose the connection is breaking before it can even create a profile in our backend!

Are you using a VPN, Proxy or anything else that could be interfering with your connection?

Additionally, have you recently made any changes to your computer’s hosts? (C:\Windows\System32\drivers\etc)

5

Good news, the problem is gone! The license of my antivirus had expired and I think it somehow made the firewall act strange, not letting the game connect to its servers even though it should have

I renewed the license today and now the game is working. Sorry to have bothered you :slight_smile:

1 Like
6

Phew, pleased to hear that! Nice work!

7

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