Backend error am banned?

Warhammer 40,000: Darktide Technical Support
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Issue Description (Required):

I keep getting backend error constantly on PS5 bought imperial edition cant get past prologue.

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Please share your PSN ID/Fatshark Account Name with us. Thank you!

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DrtyBngRips is PSN fatshark is steve11126

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To confirm I’m looking at the correct account - do you have an operative named Convict?

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I have a named character the other 2 are convict there just characters I used to try to see if they would load aswell.

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But they did not load same as my named character.

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my characters name is convict then drtybngrips and kradd three characters I am still unable to play the game even after the new update 2011 and backend errors.

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I have 5 g internet so I don’t understand what’s going on all my other games were perfectly fine. Kinda would rather a refund if possible at this point cause it was 80 dollars for imperial edition in canada and I bought it on novemeber 27th and have yet to play.