Issue Description: ‘Backend error’ after I press ‘start’ after the character creation screen.
Error Displayed (If Applicable):
‘backend error’
Steps to Reproduce:
N/A
Mission Name (If Applicable):
N/A
Platform:
[Steam/Microsoft Store/Xbox]
steam
Player ID:
steam ID 76561198082995348
Approx. Time of Issue & Time zone:
21:00 Monday 27th November 2023
Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)
100% constant. I cannot play the game at all. I have tried every fix advised online and nothing has worked.
Upload Supporting Evidence:
the most recent log states something to do with a failed DNS issue however i have tried multiple different DNS changes and nothing has sorted this issue. could windows 11 cause this ?
i only bought this PC today and this just will not run on it but my old PC can run it absolutely fine. HELP XD
this is the error cods in the end of the log (full log too long to post here.
8:34:11.465 error: [DnsResolver] GetAddrInfoExW failed in GetAddressInfoComplete with error(10060): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
18:34:11.465 error: [DnsResolver] GetAddrInfoExW failed in GetAddressInfoComplete with error(10060): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
18:34:11.465 warning: [PingSystem] Failed to resolve ping DNS hostname: echo-prod-ga-aws-eu-central-1.atoma.cloud
18:34:11.465 warning: [PingSystem] Failed to resolve ping DNS hostname: echo-prod-aws-eu-central-1.atoma.cloud
18:34:11.465 warning: [PingSystem] Failed to resolve ping DNS hostname: echo-prod-ga-aws-us-east-2.atoma.cloud
18:34:11.465 warning: [PingSystem] Failed to resolve ping DNS hostname: echo-prod-aws-us-east-2.atoma.cloud
18:34:11.465 warning: [PingSystem] Failed to resolve ping DNS hostname: echo-prod-ga-aws-ca-central-1.atoma.cloud
18:34:11.465 warning: [PingSystem] Failed to resolve ping DNS hostname: echo-prod-aws-ca-central-1.atoma.cloud
18:34:11.465 warning: [PingSystem] Failed to resolve ping DNS hostname: echo-prod-ga-aws-us-west-1.atoma.cloud
18:34:11.465 warning: [PingSystem] Failed to resolve ping DNS hostname: echo-prod-aws-us-west-1.atoma.cloud
18:34:11.465 warning: [PingSystem] Failed to resolve ping DNS hostname: echo-prod-ga-aws-us-west-2.atoma.cloud
18:34:11.465 warning: [PingSystem] Failed to resolve ping DNS hostname: echo-prod-aws-us-west-2.atoma.cloud
18:34:11.465 warning: [PingSystem] Failed to resolve ping DNS hostname: echo-prod-ga-aws-ap-southeast-2.atoma.cloud
18:34:11.465 warning: [PingSystem] Failed to resolve ping DNS hostname: echo-prod-aws-ap-southeast-2.atoma.cloud
18:34:11.465 warning: [PingSystem] Failed to resolve ping DNS hostname: echo-prod-ga-aws-ap-southeast-1.atoma.cloud
18:34:11.465 warning: [PingSystem] Failed to resolve ping DNS hostname: echo-prod-aws-ap-southeast-1.atoma.cloud
18:34:11.465 warning: [PingSystem] Failed to resolve ping DNS hostname: echo-prod-ga-aws-ap-south-1.atoma.cloud
18:34:11.465 warning: [PingSystem] Failed to resolve ping DNS hostname: echo-prod-aws-ap-south-1.atoma.cloud
18:34:11.465 warning: [PingSystem] Failed to resolve ping DNS hostname: echo-prod-ga-aws-sa-east-1.atoma.cloud
18:34:11.465 warning: [PingSystem] Failed to resolve ping DNS hostname: echo-prod-aws-sa-east-1.atoma.cloud
18:34:11.465 warning: [PingSystem] Failed to resolve ping DNS hostname: echo-prod-ga-aws-ap-northeast-1.atoma.cloud
18:34:11.465 warning: [PingSystem] Failed to resolve ping DNS hostname: echo-prod-aws-ap-northeast-1.atoma.cloud
18:34:11.465 warning: [PingSystem] Failed to resolve ping DNS hostname: echo-prod-ga-aws-ap-northeast-2.atoma.cloud
18:34:11.465 warning: [PingSystem] Failed to resolve ping DNS hostname: echo-prod-aws-ap-northeast-2.atoma.cloud
18:34:11.465 warning: [PingSystem] It took 10.002445 sec to resolve DNS for ping system, this is an unusual long time!
18:34:11.907 warning: [Lua] WARNING [BackendManager] Title request failed - will retry after pause:
Backend error:
Code: 0
Description: Operation timed out after 10000 milliseconds with 0 bytes received
18:34:12.984 [Lua] INFO [BackendManager] Retrying request title_request: PUT /data/17947731-7277-44b5-a5cd-017aff5d85eb/account/data/core
18:34:15.482 [Lua] INFO [BackendManager] title_request: POST /matchmaker/preferredreef
18:34:20.176 warning: [Lua] WARNING [BackendManager] Title request failed - will retry after pause:
Backend error:
Code: 0
Description: Failed to connect to bsp-td-prod.atoma.cloud port 443: Timed out
18:34:20.445 [Lua] INFO [BackendManager] Retrying request title_request: POST /matchmaker/preferredreef
18:34:22.985 warning: [Lua] WARNING [BackendManager] Title request failed - will retry after pause:
Backend error:
Code: 0
Description: Operation timed out after 10000 milliseconds with 0 bytes received
18:34:25.143 warning: [Lua] WARNING [BackendManager] Title request failed - will retry after pause:
Backend error:
Code: 0
Description: Failed to connect to bsp-td-prod.atoma.cloud port 443: Timed out
18:34:25.691 [Lua] INFO [BackendManager] Retrying request title_request: POST /matchmaker/preferredreef
18:34:26.690 [Lua] INFO [BackendManager] Retrying request title_request: PUT /data/17947731-7277-44b5-a5cd-017aff5d85eb/account/data/core
18:34:30.380 warning: [Lua] WARNING [BackendManager] Title request failed - will retry after pause:
Backend error:
Code: 0
Description: Failed to connect to bsp-td-prod.atoma.cloud port 443: Timed out
18:34:31.375 warning: [Lua] WARNING [BackendManager] Title request failed - will retry after pause:
Backend error:
Code: 0
Description: Failed to connect to bsp-td-prod.atoma.cloud port 443: Timed out
18:34:32.244 [Lua] INFO [BackendManager] Retrying request title_request: POST /matchmaker/preferredreef
18:34:32.256 warning: [Lua] WARNING [BackendManager] Title request failed - will retry after pause:
Backend error:
Code: 0
Description: Could not resolve host: bsp-td-prod.atoma.cloud
18:34:34.540 [Lua] INFO [BackendManager] Retrying request title_request: POST /matchmaker/preferredreef
18:34:34.552 warning: [Lua] WARNING [BackendManager] Title request failed - will retry after pause:
Backend error:
Code: 0
Description: Could not resolve host: bsp-td-prod.atoma.cloud
18:34:38.273 [Lua] INFO [PresenceManager] Disconnected from batched get presence - {
aborted = false,
error_code = 14,
error_details = “”,
error_message = “failed to connect to all addresses”,
}
18:34:38.273 [Lua] INFO [GRPCManager] Will retry gRPC request id=batched_get_presence in 0.42607442259788514 secs, count=2 jitter=0.02607442259788513
18:34:38.273 error: [Lua] ERROR [PresenceManager] Disconnected from presence - {
aborted = false,
error_code = 14,
error_details = “”,
error_message = “failed to connect to all addresses”,
}
18:34:38.273 [Lua] INFO [GRPCManager] Will retry gRPC request id=my_presence_stream in 0.47664940834045411 secs, count=2 jitter=0.076649408340454098
18:34:38.273 [Lua] INFO [GRPCManager] Will retry gRPC request id=party_stream in 0.44381592631340028 secs, count=2 jitter=0.043815926313400269
18:34:38.938 [Lua] INFO [BackendManager] Retrying request title_request: PUT /data/17947731-7277-44b5-a5cd-017aff5d85eb/account/data/core
18:34:40.864 [Lua] INFO [BackendManager] Retrying request title_request: POST /matchmaker/preferredreef
18:34:45.650 warning: [Lua] WARNING [ErrorManager] Error “BackendError”
stack traceback:
scripts/managers/error/error_manager.lua:32: in function ‘_log_error’
scripts/managers/error/error_manager.lua:139: in function ‘report_error’
scripts/managers/data_service/services/account_service.lua:205: in function <scripts/managers/data_service/services/account_service.lua:204>
[C]: in function ‘xpcall’
scripts/foundation/utilities/promise.lua:244: in function ‘async’
scripts/foundation/utilities/promise.lua:359: in function ‘update’
scripts/game_states/state_game.lua:553: in function ‘update’
scripts/foundation/utilities/game_state_machine.lua:95: in function ‘update’
scripts/main.lua:126: in function ‘update’
scripts/main.lua:178: in function <scripts/main.lua:177>
original traceback:
<>Error in promise resolve
stack traceback:
[C]: in function ‘error’
scripts/foundation/utilities/promise.lua:52: in function <scripts/foundation/utilities/promise.lua:52>
[C]: in function ‘xpcall’
scripts/foundation/utilities/promise.lua:244: in function ‘async’
scripts/foundation/utilities/promise.lua:359: in function ‘update’
scripts/game_states/state_game.lua:553: in function ‘update’
scripts/foundation/utilities/game_state_machine.lua:95: in function ‘update’
scripts/main.lua:126: in function ‘update’
scripts/main.lua:178: in function <scripts/main.lua:177><</Promise Stack>><>@scripts/managers/data_service/services/account_service.lua:203
@scripts/game_states/game/state_main_menu.lua:221<</Promise Context>>
, message: {
code = 0,
description = “Resolving timed out after 5000 milliseconds”,
response_time = -1,
status = 0,
}
18:34:45.650 error: [Lua] ERROR [RegionLatency] Could not refresh latencies: {
__locals = "
[1] x = Backend error:
Code: 0
Description: Could not resolve host: bsp-td-prod.atoma.cloud
Traceback:
<>Error in promise resolve
stack traceback:
[C]: in function ‘error’
scripts/foundation/utilities/promise.lua:52: in function <scripts/foundation/utilities/promise.lua:52>
[C]: in function ‘xpcall’
scripts/foundation/utilities/promise.lua:244: in function ‘async’
scripts/foundation/utilities/promise.lua:359: in function ‘update’
scripts/game_states/state_game.lua:553: in function ‘update’
scripts/foundation/utilities/game_state_machine.lua:95: in function ‘update’
scripts/main.lua:126: in function ‘update’
scripts/main.lua:178: in function <scripts/main.lua:177><</Promise Stack>><>@scripts/backend/region_latency.lua:203
@scripts/backend/region_latency.lua:14<</Promise Context>>;
[2] (*temporary) = function: 0x030e7390;
[3] q = table: 0x05165910; i = 1; obj = table: 0x0523f3d0;
[4] dt = 0.0064447000622749; t = 87.394538266443; async = function: 0x05045ed0;
[5] self = table: 0x00110f40; dt = 0.0064447000622749; network_is_active = true; t = 87.394538266443;
[6] self = table: 0x001791d0; dt = 0.0064447000622749; t = nil;
[7] self = table: 0x0007ac90; dt = 0.0064447000622749;
[8] dt = 0.0064447000622749; ",
__traceback = “<>Error in promise resolve
stack traceback:
[C]: in function ‘error’
scripts/foundation/utilities/promise.lua:52: in function <scripts/foundation/utilities/promise.lua:52>
[C]: in function ‘xpcall’
scripts/foundation/utilities/promise.lua:244: in function ‘async’
scripts/foundation/utilities/promise.lua:359: in function ‘update’
scripts/game_states/state_game.lua:553: in function ‘update’
scripts/foundation/utilities/game_state_machine.lua:95: in function ‘update’
scripts/main.lua:126: in function ‘update’
scripts/main.lua:178: in function <scripts/main.lua:177><</Promise Stack>><>@scripts/backend/region_latency.lua:203
@scripts/backend/region_latency.lua:14<</Promise Context>>”,
code = 0,
description = “Could not resolve host: bsp-td-prod.atoma.cloud”,
response_time = -1,
status = 0,
}
18:34:45.655 [Lua] INFO [GameStateMachine] [Game] Changing state ‘StateMainMenu’ → ‘StateError’
18:34:45.655 [Lua] INFO [FrameRateManager] Reason “main_menu” relinquished, Setting frame rate to 60
18:34:45.675 [Lua] INFO [PresenceManager] Activity changed main_menu → title_screen
18:34:45.695 [Lua] INFO [MultiplayerSessionManager] Resetting multiplayer session with reason reset_from_state_error …
18:34:45.695 [Lua] INFO [ConnectionManager] Destroying wan_client with peer_id c3f2d07d01b58e72
18:34:45.697 [Vivox] Issuing request req_account_logout
18:34:45.698 [Lua] INFO [ConstantElementLoading] State changed StateMainMenu → StateError
18:34:45.698 [Lua] INFO [ConstantElementLoading] Opening view “loading_view”
18:34:45.698 [Lua] INFO [ConstantElementOnboardingHandler] State changed StateMainMenu → StateError
18:34:47.750 warning: [Vivox] Unhandled response type resp_account_logout
18:34:47.850 [Vivox] Account login state change event: login_state_logging_out
18:34:47.951 [Vivox] Account login state change event: login_state_logged_out
18:34:48.168 [Lua] INFO [GameStateMachine] [Game] Changing state ‘StateError’ → ‘StateTitle’
18:34:48.169 [Lua] INFO [ConstantElementLoading] State changed StateError → StateTitle
18:34:48.169 [Lua] INFO [ConstantElementLoading] Closing view “loading_view”
18:34:48.169 [Lua] INFO [ConstantElementOnboardingHandler] State changed StateError → StateTitle
18:34:48.252 [Lua] INFO [ScriptWorld] Registering level named: “content/levels/ui/title_screen/title_screen” with id: 1
18:34:51.924 [Window] Window => inactive
18:34:51.924 [Lua] INFO [Uncategorized] LUA window => DEACTIVATED
18:34:52.794 [Window] Window => active
18:34:52.794 [Lua] INFO [Uncategorized] LUA window => ACTIVATED
18:34:52.796 [Lua] <>shutdown = true<>
18:34:52.796 [Application] Window signals application exit.
18:34:52.809 [Application] Window signals application exit.
18:34:52.882 [Lua] <>shutdown = true<>
18:34:52.882 [Lua] INFO [GameStateMachine] [Main] Exit statemachine from ‘StateGame’
18:34:52.882 [Lua] INFO [GameStateMachine] [Game] Exit statemachine from ‘StateTitle’
18:34:52.882 [Lua] INFO [ConstantElementOnboardingHandler] State changed StateTitle →
18:34:52.884 [Lua] INFO [Log Internal] Global log level set to: 5
18:34:52.884 [Lua] INFO [Log Internal] Global log level set to: 2
18:34:53.008 [Vivox] Uninitialized
[Log end]
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