Issue Type (Required):
Purchases
Issue Description (Required):
Just thought I would buy darktide show my support as I have loved playing on game pass and then as soon as I go to play it just says back end error and completely locked me out of the game have I been scammed?? I have tried turning off wife deleting and reinstalling the game 2 times deleting saved data and all what I have read online but still nothing
Steps to Reproduce (Required):
I go to log in and it just says back end error
Reproduction Rate (Required):
Constant (100%)
Platform (Required):
Xbox
Player ID (Optional):
EnRaGeD HaZe
Sorry to hear this @EnRaGeDHaZe
I suspect their may be a network issue blocking connection. If you haven’t already done so, please try solutions here that apply to your network (I appreciate some solutions are PC only, so we’re a little limited for console!)
Otherwise, we may be able to check server logs and find some clues. Though I haven’t been able to locate your account in the backend with the ID ‘EnRaGeD HaZe’ provided. Instead, please could you provide me with your Fatshark friend code associated with your account? Or, if you’re unable to access this currently, could you double-check your Xbox account name?
Please let me know how you get on, thanks!
I have tried changing internet stuff around and nothing my Xbox account is EnRaGeD HaZe#155
It may just be showing EnRaGeD HaZe155 for the name
Thanks @EnRaGeDHaZe, I believe I’ve identified your account now.
To confirm, has the Backend Error been consistent every sign in attempt? or have you successfully been able to sign in at all in the past 24 hours?
It’s a shot in the dark, but if general network troubleshooting has been unsuccessful so far, can you please try deleting your local save data for Darktide on your Xbox (please note custom settings e.g. graphics, loadouts etc. will be reset), and to then try signing back in - just in case local data has become corrupted in some way.
It’s been like 20 hours I’ve tried deleting saves I’ve tried deleting the whole game still nothing
Gotcha, thanks for confirming. Are you able to try temporarily switching to a mobile data connection instead of your normal network? This can help to determine if the issue is network/ISP-related, if the Backend Error does not occur with a mobile data connection.
Ahhh it works with mobile data but game is unplayable cuz phone data is not strong how do we get it so my internet can run the game but at least that works lol
That’s good! Rules out any issue with your account or data, and points towards a network/ISP-related issue. Sometimes issues of this nature can resolve on their own e.g. if your ISP is having a wobble
Otherwise, we can only suggest potential solutions that were linked previously, such as restarting router, changing DNS etc. Unfortunately, in cases of network issues impacting console, options are more limited opposed to PC.
If the issue persists, it may be helpful to contact your ISP and explain the situation to them, as they may be able to identify any faults in the connection.
Ok so just wait until it stops??