We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.
Issue Description:
Ever since the new update I have been trying to play the game but consistently get told “Back End Error: Error Signing In” and am given know explanation of what to do. I’ve waited a few weeks to see if it was merely a temporary bug but it appears that is not the case. I saw recommendations on the forum for this error when playing on Steam but have found none for the Xbox App, which is what I play the game on. I beseech the moderators to tell me what I need to do to continue playing Darktide (if the error can be fixed on my side) or fix it themselves if I having nothing to do. Thank You.
Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]
Error Displayed (If Applicable):
“Backend Error: error signing in”
Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]
- Boot up the game.
Mission Name (If Applicable):
N/A
Platform:
[Steam/Microsoft Store]
Microsoft Store
Player ID:
[Steam ID/Steam Profile URL/GamerTag]
RamosMSU15
Approx. Time of Issue & Timezone:
[MM/DD/YYYY, 00:00AM/PM] [TIMEZONE]
Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)
100%
Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]
Upload Console Log:
- Press the Windows key + R
- Enter %appdata% within the search input and select ‘OK’
- Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
- Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
- Upload here
Upload darktide_launcher.log:
- Press the Windows key + R
- Enter %appdata% within the search input and select ‘OK’
- Navigate to AppData\Roaming\Fatshark\Darktide
- Locate the darktide_launcher.log in this directory
- Upload here