Application Error 0xc0000005 with Darktide.exe

Warhammer 40,000: Darktide Technical Support
1

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

Issue Description:
When I launch the game form the launcher, I get the 0xc0000005 application error for the Darktide.exe file. I’ve updated my drivers (AMD), verified files, reinstalled, etc…
Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]
No crash reports are being logged when this issue occurs.
Error Displayed (If Applicable):
0xc0000005
Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

Launching the game application.

Mission Name (If Applicable):
N/A

Platform:
Steam, PC

Player ID:

Approx. Time of Issue & Timezone:
[11/17/2022, 13:00-15:00AM/PM] [U.S EST]

Reproduction Rate:
Constant, 100%

Upload Supporting Evidence:

Darktidelauncherror
Darktidelauncherror1920×1440 180 KB

Upload user_settings.config:
adapter_index = 0
borderless_fullscreen = false
fullscreen = false
fullscreen_output = 0
language_id = “en”
master_render_settings = {
anti_aliasing_solution = 2
dlss = 0
dlss_g = 0
dlss_master = “off”
fsr = 3
graphics_quality = “high”
nv_reflex_low_latency = 1
ray_tracing_quality = “off”
}
max_worker_threads = 13
screen_resolution = [
1920
1080
]
vsync = false

2

Hi @InsightfulDemon,

Which GPU do you have?

3

An AMD Radeon RX 6700M @FatsharkLev

4

Thank you! This may be the same as a known issue effecting players with AMD Radeon RX 6900 XT GPU’s.

  • Users with AMD Radeon RX 6900 XT cards will encounter a crash on launch due to an AMD driver-related issue
    • AMD are investigating

We’ll need to investigate. Can you please provide a crash report or console log?

5

  1. Update your video drivers from AMD

  2. Ensure you are forcing the AMD card as you have a laptop, via the AMD Catalysts (or whatever they’re calling that these day) so that the darktide.exe is explicitly using the AMD card

6

@FatsharkLev

When this issue occurs I get no console logs or crash reports. The crash report log opens but nothing gets logged.

7

I’ve already updated the drivers, but how do I force the AMD card? @Satoru

8

This should guide you on, but basically you have to select the darktide.exe and then force it to use the AMD card

9

@InsightfulDemon, ah I see! :frowning: I’ve passed this information on internally, as it’s possible the known crash could be effecting more AMD cards.

Let me know if the suggestions Satoru has posted above have any success though!

10

Unfortunately, that did not work.

11

Unfortunately the suggestion did not work for me, could possibly work for others hopefully though. @FatsharkLev

12

Thank you for confirming - I suspect this is something AMD will need to investigate and aid us to resolve. Apologies for the inconvenience :frowning:

13

@FatsharkLev
Found the problem, I had to add to my exception list on my anti virus (Trend Micro in my case). Might be a solution for others! Thanks for all the help regardless @FatsharkLev @Satoru

3 Likes
14

Glad you got that resolved

15

Glad to hear you found a resolution, and thank you for sharing :slight_smile:

16

Helped me out a bunch! Thanks!