I think it would help a lot with cases like the last Vox, where people are really confused and a CM had to spend time just correcting a needless confusion.
The Emoji aren’t a problem, it’s a set up, as long as the pay off is done well enough it’s alright.
You know it’s bad when the clientele needs to coach the professionals.
Plenty of dev studio have had community feedback for how they communicate.
Well sure, but are you not suggesting some pre-public posting feedback by a small, select group of community members on how to deliver their communication? Because that is not normal. They may as well hire someone for that.
I’m suggesting the same thing that the Playtester are.
Handpicked members of the community that are under NDA and are there to give early feedback to what FS is doing
I don’t see this happening any time soon; it’s really not a smart business move to just let random community members/the public see inner workings unless it’s for publicity. AFAIK, no company does this, for good reason. The idea is good faith, but let’s be real; plenty of people report back things to external sources under the radar while under NDA; I’m sure FS is aware of this. I think they’re getting plenty of feedback from the community on how they communicate at this point.
Yeah I’m not sure a hypothetical small, select group is going to tell them anything that swathes of the community are not metaphorically screaming at them already. I can’t imagine they don’t know what the communities general sentiment is. Question is how they interpret it and intend to act on it.
If it can prevent such thing like the Vox from going up.
It would be a better thing
I think we should evaluate the comms that were used to hype the update after the update arrives. Anything before then is operating with incomplete information.
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