What you said here already doesn’t make sense. Two parts of this statement don’t even count as a coherent sentence, sorry.
“Casual” players (as much as you can call somebody playing at Damnation and Auric “a casual’ in a broad sense of the word) ARE the majority of paying customers, and ARE the most important demographic as such, for an online project that requires annual payments for servers upkeep, and also funds to develop and add new content for years to come. It’s simply a fact.
And yes, they “don’t represent you” - but how is it of any importance to anybody, except you, the tiny percentage of the community? It’s not a Democracy Simulator 1.0, it’s a commercial enterprise aiming at earning some money. And to earn money it needs their infrastructure to exist, in the first place. No wide audience - no money. So you will never be a focus target group of FS, if they know anything about running their business.
Sheesh, this arrogance the “pro players” demonstrate again and again is baffling. “Hur durr I’m so skilled at some computer game, so that everything now needs to be revolving around me”. Dude, like, exhale your farts
You want community to support your concerns - try to not alienate the most numerous part of it from the get go, may be?
That said, I’m not against making high lv Havoc more enjoyable for the (whatever small) part of the community that plays there. But it must be done in such way those changes won’t be imported into the lower difficulties, ruining the game for people there. There are multiple ways to do it, like providing special, unique powerups for high lv Havoc specifically (new carryable items, blesses, higher tier gear etc) for example. It’s not a new problem, and other online projects solved it some way or another before.
P.S.
And btw, you can only be “a professional veteran player” if you are being paid for that. That’s the meaning of being a professional (according to the thesaurus). Don’t use big words to look big.