Unable to run game since purchasing

Warhammer: Vermintide 2 Technical Support
21

Hello,

This has been the same status I have been in since I opened this topic. I’ve always been able to launch the game, but when I enter the game main menu and select a game mode, it freezes and crashes during the loading screen with the triangle in the bottom right corner. I have attached the most recent crash log, but I would expect it to be the exact same as the original.

Thank you,

console-2025-01-26-16.22.20-575a8863-4884-4277-b8c6-ace3d5f1d46d.log (142.5 KB)

GUID: 575a8863-4884-4277-b8c6-ace3d5f1d46d
Log File:
Info Type:

[Engine Error]: Deadlock detected. Update was not called for 16.0 seconds. You need to supply a crash dump or a crashify link in the report since the callstack for this crash is irrelevant.

The issue could be related to the following modules found in the stack trace:
module ‘tier0_s64’. This module is related to Steam.
module ‘steamclient64’. This module is related to Steam.

22

@Kibbles08 ah yes, I see. This crash does match the original one. I checked with our engine developers again, but they are admittedly at a loss and it isn’t an issue we are able to reproduce.

As we’ve exhausted all possible solutions, I can only offer to assist with a refund. Please let me know if this is something you’d wish to do.

Apologies for any disappointment and that we’ve been unable to find another resolution :frowning:

23

That’s unfortunate. I appreciate your time working with me on this. I’d like your help processing a refund as it is out of the steak window.

Thank you,

24

Hi @Kibbles08,

No problem! I’ll DM you as I’ll need a few details. Thanks!