Unable to join games since update during peak hours

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Matchmaking

Issue Description (Required):

Ever since the update, I simply can’t join queues or matches. “Looking for a Strike Team” message is just there until I’m put into an empty team. This happens via quickplay and by directly picking maps in hope of finding squads. This usually happens during peak/late evning hours, during the day I have no problem. (The advantage of home office, at least I can play some then)
Sometimes one of the queues (normal/Auric) work but then I get such high latency that the game is practically unplayable.
Several file verifications, resintalls later the issue persists. No network issue of any kind from my or ISP (Internet Service Provider) side. Didn’t had this issue before the update.

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

PC - Steam

Player ID (Optional):

Palumtra

2

Addendum: I’m on an IPv4 network that doesn’t support IPv6
Other online games have no issues at all.
No blocks in firewall, no error message or pop up asking for access, no custom launch options used.

3

So right now just to test my theory:
It’s 3:00 AM + CET and I was able to get into a lobby, but the connectivity was so bad, I had almost 2 second delay on everything ad if I were connected to a US server or something, and I don’t have to tell you that the game is pretty much unplayable like that.

Same result in any queues. Well, at least matchmaking was working.

4

Hi Palumtra, could you tell me which region you’re playing from?

5

Central Europe

6

I wonder if you could experiment with matchmaking in another region during peak hours to see if there’s any changes?

You can change your ‘Matchmaking Server Location’ via the Mission Terminal. Simply press ‘E’ and the option pictured below will be displayed:

image
image1428×433 116 KB

7
  1. Switched Region to US - same result
  2. Switched back to EU - same result
  3. Restarted game client - double checked IPv6 option (was off) and region (Still EU) - matchmaking was working again

Apparently I got stuck in some other server region? Warp storm? It seems to be working normally again.

8

Small note here - When I played later (aka started the game again) - the region was set to Hong Kong for whatever reason. After choosing Europe the matchmaking was working fine.