I don’t think there is any need to say how infuriating the RNG system is, as it is completely unrewarding and purely luck - this is something everyone knows.
However, while I can live with the fact that after 180 hours spent into the game I haven’t got a single red item, I am much, much more irritated about the cosmetic items (both from the DLC and the commendation chests). Yes, there are people who care about cosmetic items, even if you don’t see them while you play.
I’ve opened over 75 commendation chests with Kruber (as it is one of my mains) and haven’t got a single cosmetic item. In the meantime, my girlfriend (who plays Kerllian almost exclusively, got the item that I crave for, for the Foot Knight, not even having the FK unlocked (she was lvl. 4 at the moment). I am not going to talk more about the RNG system and its problems, since it’s been discussed for half a year and is completely ignored by FS.
However, what if we could trade cosmetic items? Not in the money driven formula that we all know from other titles, but in a friendly, non-valuable way - just like in the given example. “Hey, I got this item for a character you play a lot and I don’t use it”, “Cool, I have something similar, do you want to trade” => trade. So, I’m thinking of an independent in-game system, nothing to do with the steam market or steam itself. No money, no variable market value and other stuff like that. Just plain and simple trading of items between friends, instead of the pain in the *** grinding that you have to deal with just for a pretty helmet.
As long as the DLC rewards are as bad as they are right now (opening a chest with Kruber and getting a skin for the dual daggers), I think trading would help a lot.