Tobii Eyetrack 4C not detected by the game


I restarted lately to play Vermintide 2.
I am unable to use Eyetrack, it’s showing me a link “This game use Eye Tracking …” But no more the options who use to be there.

In game, the eyetrack is not activated.

I tryed to reinstall the game, same problem.

The Device is working perfectly with other games.

Could you please upload one of your latest console logs?

Your console logs can be located using the instructions below:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Vermintide 2\console_logs

This is a quick session.

console-2019-10-28-08.31.36-6919fcd7-f1c7-49c4-b24e-af3ac42b0d85.log (144.5 KB)

Just wanted to say that I have the same issue. Reboot didn’t worked. There was no Tobii software updates on a time this happened, so I’m pretty sure it wasn’t their fault. About week ago it was working fine.
I do see a few _tobii_is_connected = false; lines in log file: console-2019-10-29-05.22.37-ab24106a-3a06-4105-9e95-eff76d8acb72.log (112.4 KB)

PS: Would be nice to see Steelseries Engine support :3

1 Like

Thank you all, appreciate the logs. We’re looking in to this.

Any evolution on the troubleshooting ?

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