The game crashes, a lot

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Crash - During Play

Issue Description (Required):

Hello,

The game crashes a lot, joining friends = crash, after hit the PLAY button = crash, after a match = crash, and sometimes after launching a mission, the waiting in the plane screen just pops up one frame and then black screen => crash.
Every time I hit PLAY, I always expected a crash. it even crash when I press the “Quit game” button!

I updated the driver, re-installed the game, lowered graphics, and changed Worker threads at the launcher. Delete files at AppData. But the problems still exist.

My specs are:
CPU: 13th Gen Intel(R) Core™ i7-13700KF
Graphics card: AMD Radeon RX 6900 XT
Memory: 16384MB RAM DDR4

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Often (<75%)

Platform (Required):

Steam (PC)

Player ID (Optional):

[PC] Crash Report (Optional):

GUID: b82547ee-38a3-4097-8354-7bbafa56df61
GUID: a698561c-8fec-4722-adbe-202f986f8ac7

Upload Supporting Evidence (Optional):

Screenshot 2024-01-07 182746.png
Screenshot 2024-01-07 182746.png822×951 24.8 KB

[PC] Upload Console Log & darktide_launcher.log (Optional):

crash_dump-2024-01-07-08.52.10-b82547ee-38a3-4097-8354-7bbafa56df61.dmp (974 KB)
crash_dump-2024-01-07-06.17.31-a698561c-8fec-4722-adbe-202f986f8ac7.dmp (969 KB)
console-2024-01-07-06.17.31-a698561c-8fec-4722-adbe-202f986f8ac7.log (24.2 KB)
console-2024-01-07-06.22.00-978a6688-556a-46a3-a028-5e2b2d03a10b.log (21.4 KB)
console-2024-01-07-02.46.25-b14d1904-2884-4978-b142-627e02714310.log (107 KB)
console-2024-01-07-09.21.28-01bdb355-739c-49c5-bcb4-03850c08e890.log (600 KB)
console-2024-01-07-08.52.10-b82547ee-38a3-4097-8354-7bbafa56df61.log (483 KB)

1 Like
2

“after hit the PLAY button = crash”
“I updated the driver, re-installed the game, lowered graphics, and changed Worker threads at the launcher. Delete files at AppData. But the problems still exist.”

This is happening to me, too. So much pain.

1 Like
3

This is a series of complicated Deadlock crashes unfortunately. I’ve raised this with our Engine Developers, but in the mean time could you explore any remaining solutions here?:

4

I have the same GPU model, and Darktide no longer crashes like it used to. I must say it’s now pretty stable.

But I’m running Linux, so that may the difference. You could give it a try.

Here is what I use for reference:

Screenshot from 2024-01-08 20-14-38
Screenshot from 2024-01-08 20-14-381101×713 27.9 KB

5

Thanks for the reply! I will check this out. Hope you guys have a solution soon.

6

try disable the deadlock detector and see if you can continue into the game.

in game files, lookup this file win32_settings.ini and change value of deadlock_detector_enabled to false

Could be that the timeout is not large enough. Note that in the case i’ve been testing we stalled a few second at most here.

1 Like
7

you can also try disable ray tracing completly since i see some signs that could be an issue and we have a few other amd users having same issue.

The time of generating the ray tracing shaders take a bit too much time and accumulate to the deadlock threshold.

in game files, lookup this file win32_settings.ini and change value of ray_tracing to false

edit: try this before disabling the deadlock detector. We have added some extra metadata to try find the cause of this issue but we have not yet patched that due to xmas.

1 Like
8

“Disable Ray tracing” seems to solve the problem for me!
Thank you!

9

i think you can actually add
ray_tracing = false

in your user config in appdata (I added support for that in last patch I think) so you dont need to change the game files for this to work. We currently have not exposed this in any menu since it would be quite confusing since this is more like acting that your GPU doesn’t have ray tracing support at all.

However we need to make another patch to get more metadata for the users getting this crash. It’s currently quite rare but you are a few.

1 Like