Tehnical suport about game

Issue Type (Required):

Other

Issue Description (Required):

As promised here is today’s video. This also happened to me in the previous Havoc map, after which I tried to reconnect to the map, but the game did not allow me to do so. A few minutes after that I was punished that I had to wait for the previous map to finish before the new Havoc could be played. In the video I sent you, you will see a similar situation when I reconnect to the game, but the game crashes and the enemies go through the walls. After that I pressed ALT +F4 so I could refresh the game. After that, everything worked normally for a good part of the map, only to start breakes again after 10 minutes. Unfortunately, I didn’t manage to record it all, but from the attached video you will understand what it is all about. Thank you for your help.

[PC] Do You Use Mods? (Optional):

Yes, but I haven’t tried disabling them

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

PC - Microsoft Store

Issue Description (Required):

Please could you share a crash report, or corresponding console log with us please? Thank you!

1 Like

Hi Julia, I can’t send a crash report because as you could see in the video itself the game reconnects me multiple times and every time the enemies go through the walls and float. My game never crashes all the way to the point where I get a notification about the cause of the crash. So it’s a cycle that doesn’t break until I press ALT+F4 so I can restart the game and try to reconnect with my team. Please tell me any way other than this I can help. I reinstalled the game last night and in doing so I manually deleted the old user/appdata/roaming/fatshark folder. So I’m going to check today to see if there have been any changes.

You can still send a console log though, if the issue persists after reinstalling.

1 Like