Little late to ask for a survey now. Should have done that in the week 1. Now, most people already dropped the game and will take a while for them to compile and do something about all that feedback. Plus, all the feedback they need (answers to most questions on survey) are right here in the forums.
Still, at least we know they are gathering info. Whatever good that will do anyway.
Well, clicked play for the first time in 2 weeks just to take the survey, then immediately closed the launcher. Sad.
I think the questions asked in the survey were actually good, the multiple choice options at least showed the correct issues (mostly). A little worrisome that they need the survey when all the info they need is being presented every single day on the forums.
The survey is really weird.
Alot of the possible answers you get to pick are actual complaints that have been around for weeks on the forums & reddit.
It’s like they are asking “Are those really the pain points? Or is the majority of people happy with the state of the game?”.
When you’re dissatisfied at some point the survey asks if you are dissatisfied because crafting is still missing. I nearly punched a hole in my monitor. Of course I am kracking dissatisfied with the missing crafting system and the general early access state of the game!
Don’t know if the survey doesn’t come to late already to salvage anything.
Fatshark ignored all feedback since closed betas to the same issues they now ask about, as if they not already knew what we told them.
A lot of people suggested smart changes gave feedback and even gave them bandaid solutions before the game went for release, and shortly after release.
The CM’s in our client’s companys work as people who bundle that feedback and give it to the appropiate management position. Don’t know if the CM’s in this company do the same at all.
We now have the same old dramas again, and of course radio silence to critical feedback which drops the player amount by 90% in 40 days is problematic, and yes i know that first peaks are always higher. We still have dropping numbers.
and my point stands:
ignoring feedback can be arrogant of a company and going radio silent will make the community more toxic, and yes i blame fatshark for this.
Even after they read some posts in here and reddit, they don’t know what’s wrong in the game? They don’t know the direction? Designer and someone who wanted this survey don’t play games at all?
It reminds me ‘BBB’ that they actually copied some user’s balance mod…
Pls play your own games, and other co-op games and RPG shooters at least 200 hours, especially who are charge in design system.
I am really sorry to be toxic, but I really don’t think this kind of thing from you after 5 years development of VT2.
I’m an analyst at my company, and my job role sits between the customer facing operation and the commercial and tech teams. My job is to help make sure things run smoothly day-to-day and if there are issues raised by either side, my first response is show me the stats or I’ll find them myself.
It’s all well and good that the community team says “all over the forum there’s lots of people saying they don’t like x, y, z”, but as a lead developer or project lead receiving that, you need it actually quantified into solid statics to truly understand what needs to be prioritised.
As an example, some people will say “loads of people are calling with x issue”, but when we actually pull reports and look at the stats, its <0.1% of the customer base, or like 3 people or something that are affected. Then on the other hand you’ll get “a few people have said they’ve seen x issue recently, it wasn’t a lot” and you pull reports, look at stats and find out its 10k plus people that will be affected or something and it needs to go to number 1 on the priority list. That’s my normal experience at my place of work.
Doing a survey is sensible and works to provide concrete metrics to look at to better inform the decision makers.
You can’t just rely on simple concurrent player numbers either, that’s just a single metirc and doesn’t tell the whole story. It needs root cause anlysis by looking at other data that’s been collected as well.
Yeah, they want to know what the majority of people care about, not just what people are yelling about the loudest on forums. There’s only a few key complaints out of the common complaints that are major to me, most I could take or leave, which I imagine is the same for a lot of people.