We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.
The game is disconnecting from missions in progress on an average of every 60 seconds to two minutes. I read somewhere using a VPN may help, but has neither improved nor decreased the frequency of the problem. The game is virtually unplayable at this rate of disconnection.
Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]
The game gives no crash report, just disconnects and requires you reconnect to the previous session.
Error Displayed (If Applicable):
Disconnected
Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]
- Enter the mission
- (within 1-5 minutes, averaging every 1-2 minutes)
- You are disconnected from the mission.
Mission Name (If Applicable):
I’ve tried several missions, all of them suffer.
Platform:
[Steam/Microsoft Store]
Steam
Player ID:
[Steam ID/Steam Profile URL/GamerTag]
Catocalypse
Approx. Time of Issue & Timezone:
[MM/DD/YYYY, 00:00AM/PM] [TIMEZONE]
11/15/2022 0700
Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)
Often++
Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]
Upload Console Log:
- Press the Windows key + R
- Enter %appdata% within the search input and select ‘OK’
- Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
- Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
- Upload here
Upload darktide_launcher.log:
- Press the Windows key + R
- Enter %appdata% within the search input and select ‘OK’
- Navigate to AppData\Roaming\Fatshark\Darktide
- Locate the darktide_launcher.log in this directory
- Upload here