Random crashes during games

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Crash - During Play

Issue Description (Required):

random crashes during gamplay.

[PC] Do You Use Mods? (Optional):

Yes, and I’ve tried disabling them

Reproduction Rate (Required):

Often (<75%)

Platform (Required):

PC - Steam

Player ID (Optional):

[PC] Crash Report (Optional):

GUID: 6b967f6a-17d9-49e4-a6a0-aab923e0ee2e
Log File:
Info Type:

[Engine Error]: HRESULT: 0x887a0005 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG, assert: ``

At D:\a\d\e2af82edaa31c93c6098ffbd561125ed\b0be1561439953a6\stingray\runtime\d3d12_render_device\d3d12_debug.cpp:1634 in function stingray::aftermath::d3d_assert

[PC] Upload Console Log & darktide_launcher.log (Optional):

crash_dump-2026-08-18-09.38.04-6b967f6a-17d9-49e4-a6a0-aab923e0ee2e.dmp (1.01 MB)darktide_launcher.log (311 KB)

2

event history in windows showing the dreaded nvlddmkm.sys error?

4

Sorry to hear this @RexGauner

It appears you’re running into a GPU-related crash. If you haven’t already done so, please check out possible solutions here:

5

Hello,

Things I have tried in the last week

Disabling mods in darktide

Fresh install of windows 11

fresh install of gpu drivers (latest intel arc drivers)

fresh install of darktide (including deleting app data > roaming folder)

Nothing seems to have worked so far.

stress testing the system with various benchmarks eg unigine heaven, furmark , black myth wukong does not show any instability.

Thanks

6

not showing that error in event viewer

7

Hm okay, when installing fresh GPU drivers, did you use a dedicated driver removal tool beforehand?

If not, I recommend using DDU (Display Driver Uninstaller) in safe mode, to nuke your existing drivers, and then to reinstall cleanly.

Another suggestion, though a shot in the dark, as you have a Ryzen CPU is to check for any available BIOS updates. Though the error indicates a GPU issue, outdated BIOS can lead to general instability so it could be worth looking into. With firmware updates we advise caution and to do so at your own risk.

Lastly, to rule out anything amiss with your game files or settings, you could try deleting AppData and verifying files - but ensuring that Steam Cloud Save is disabled:

Step 1: Disable Steam Cloud Saving
If Steam Cloud saving is enabled for Darktide, this may automatically restore the AppData and consequently cause the issue to resurface.

  1. Navigate to your Steam library
  2. Right-click Darktide
  3. Select ‘Properties’
  4. On the ‘General’ tab, scroll down to ‘Steam Cloud’
  5. Disable ‘Keep game saves in the Steam Cloud for Warhammer 40,000: Darktide’

Step 2: Delete AppData
NOTE: By deleting your AppData, operative loadouts and custom keybindings will be reset. You may wish to make a back-up of the directory in the event deleting your AppData does not work to resolve the issue.

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to: AppData\Roaming\Fatshark
  4. Delete the entire ‘Darktide’ directory

Step 3: Verify Integrity of Game Files
You will then need to use the ‘Verify Integrity of Game Files’ option, which is accessible via the Steam client and will ensure the installation is complete.

  1. Right-click Darktide in your Steam library sidebar
  2. Select ‘Properties’
  3. Select the ‘Local Files’ tab
  4. Select the ‘Verify Integrity of Game Files’ button
  5. When complete, close and reopen Steam
8

gpu drivers deleted with ddu

updated bios to latest available from asrock. motherboard is Asrock Phantom Gaming-ITX/ax.

tried turning off ingame portrait rendering