Issue Type (Required):
Crash - During Play
Issue Description (Required):
Hello, I reinstalled Darktide a few days ago, and since then, every time I’m in a mission, I experience a crash. The time between the mission start and the crash varies. Occasionally, the game also crashes in the Player Hub or during video sequences.
[PC] Do You Use Mods? (Optional):
No, I don’t use mods
Reproduction Rate (Required):
Constant (100%)
Platform (Required):
Steam (PC)
[PC] Crash Report (Optional):
GUID: f9ec2b2e-b3c0-4e97-a6e7-3ae91af3be7e
Log File:
Info Type:
[PC] Upload Console Log & darktide_launcher.log (Optional):
console-2024-07-20-07.28.02-f9ec2b2e-b3c0-4e97-a6e7-3ae91af3be7e.log (185 KB)
darktide_launcher.log (32.4 KB)
Hi DarkoHD.
Thank you for reaching out to us.
Looking at your crash reports, the following errors DXGI_ERROR_DEVICE_REMOVED
and DXGI_ERROR_DEVICE_HUNG
indicate a GPU-related issue.
I’d recommend running through solutions in this article:
How to Resolve GPU Crashes in Darktide
Hey Alan, thanks for the quick response. I followed the instructions in the article exactly. The game crashed again in the middle of the mission. I also reset the PC to factory settings from yesterday to today and reinstalled everything.
GUID: f7e1b6eb-69fc-4236-8ec2-2e8966ac86f5
Log File:
Info Type:
Hey Darko, apologies for the late response.
I’m sorry to hear those solutions were unsuccessful for you. Unfortunately, the same GPU-related crash is being produced, and the article above contains all of our known solutions at this time. I understand this is particularly inconvenient, so I’m happy to assist with a refund if you would prefer to take that option.