Not recognising game pass

Warhammer 40,000: Darktide Technical Support
1

Issue Description:

Game not registering gamepass on Xbox series x

Steps to Reproduce:

Can’t get past first screen it tries to sell me game pass which I already have then says can’t connect when I back out of the sales screen

Mission Name (If Applicable):

Platform:
[Steam/Microsoft Store/Xbox]
Xbox series x

Player ID:

Approx. Time of Issue & Timezone:

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

[PC] Upload Console Log & darktide_launcher.log:
[Instructions: How To Provide a Crash Report, Console Log, or darktide_launcher.log]

2

Could you share your GamerTag with me please?

3

Lansdren Hafoc

4

No luck looking it up, I suppose as you haven’t been able to reach the stage in which your account is created in our backend.

Are you 100% certain you have an active Game Pass subscription?

It may be that you need to speak with Xbox Support about this.

5

Yes I have the console game pass

I’m pretty sure if I didn’t it wouldn’t have downloaded the game

6

I wonder if you were able to download whilst your subscription was active and then perhaps it expired?

7

Nope it’s a fairly new subscription got the Xbox back when starfield came out and it’s still running the last payment came out only a couple of weeks back. So unless you are only allowing the game on the ultimate gamepass subscription and not the consol gamepass I can’t see why it’s not even allowing me to log in

As a just in case I redownload the game yesterday and still no change was hoping with the update maybe something would work now but no such luck.

8

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