Every system they have implemented is purely based on rng. even picking a level lol.
That’s a fine thing to guarantee since both you and @AsukasHeadphones know that it is impossible to hold you to this word. I, for one, worked as a customer support service team leader for 4.5 years. I have seen people get fired for treating customers in a manner I see in some of the quotes here. I have withheld bonuses from people for similar stuff myself. The only reason I didn’t open and/or actively participated in a thread like this one is because I don’t give a sнit about FS and Hedge.
…And it is a mystery to me why you are doing this unless you got specifically personally asked to. I remind you that Hedge gets paid for a specific set of tasks, one of which I presume from his title is managing community. Why do you feel the need to defend someone’s inability to perform a job based on your personal idea of your own potential inability to cope with what this job entails? Not like Hedge got hired as an arsе model for a fashion magazine, but then got shoved a broom into his hands and got kicked down to mop the lavatory.
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I’ve been thinking this for a long time, but I always figured they’d just delete the post if I made one.
This kind of unprofessionalism would not fly in any other workplace, it’s baffling how much slack gaming companies get.
I know a few doctors, teachers, lawyers, and customer service workers who would like to have a word with you about hard it is to be a CM for a greedy game company that goes out of its way to alienate and demean its player base.
Everyone who works has a “hard” job, life is hard. Pretending that these CMs have this horrible grueling job is silly. They get paid to do a job and they do it. They don’t deserve special treatment or consideration above anyone else for that. They made the choice to accept this job and everything that comes with it. This includes all the blow back from the community because the company they work for is making horrible design and release decisions. Quite literally their job in a nutshell.
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Things have changed, people are less accepting to people giving sh*t to customer service people and even praise when they clap back in certain situations.
Which I’m all for.
Being one who have worked with customers, which most people have at some point I imagine, customers are god awful at times. Especially whenever “Customer is always right” being used to excuse garbage behavior to people who are there to help you.
That the comment “This isn’t COD” is having people up in arms is kind of funny. At least that’s the comment I see spread around the most. Maybe there are worse statements out there, but dunno. Seems like nothing to be mad about tbh.
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There’s 4 occassions just in the OP. I’d be fired for less, and I don’t even work a customer facing job. A community manager is employed because of the higher standard of communications they’re allegedly able to do.
Also, just look at the other community manager having no trouble whatsoever to withhold dumb comments.
“this isn’t cod” is spread around because the person asking, why there isn’t weapon customization.
you know a thing FATSHARK promised at multiple occasions, is met with a belittling answer
its not a harsh reply per sé tho is it so hard to be honest about it? i mean its a blatant lie that it was “never designed to be cod” like why do you promise customization if you never intended to deliver upon that promise? either way that’s admitting to a lie
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Ok? The thing is, you shouldn’t be fired for less. And that starts to change… which I think is good.
I mean those 4 examples are nothing. The only one that I think is slightly out of line is “just make friends”. Even that should just be “don’t say that” and that’s that…
The fact that these 4 examples have people in such a rage fit is what I find very odd and weird.
“Crafting isn’t part of the theme” and people meme about the tech-priest isn’t exactly a comment that attacks players, it’s literally conveying information from the developers. I agree it’s a bit ridiculous, but nothing out of line as a community manager when people ask why there is no crafting. When that’s the answer.
Explain to me what’s so insulting that Hedge personally should be removed for this comment? Fired as you say.
Same goes with:
“Because this isn’t CoD, nor was it designed to be CoD”. same as above really, a bit more snarky but nothing insulting or attacking customers.
“We are hoping to add a “buy what you need” feature, it’s just immeasurably complex”
What exactly is the thing that you should be fired for saying this? It’s relaying information from the developers. Once again, nothing in it attacks customers.
Do you think YOU should be fired for less? You said you would, but do you actually agree that should be the case? I don’t…I don’t think you should be fired for less.
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I can see that you can draw that conclusion. Problem is there’s a lack of context. I’ve seen so many times where customers have been pestering and bugging and being frankly just garbage people and as soon as a customer service person “loses their cool” even for just a harmless comment it’s instantly “UNPROFFESIONALISM, REEEEEEEEEEEE”. Guess what’s get shared? Not the bit before that gives context, but the bit that gives reactions.
I’ve read across some other threads that there’s more context to that conversation, but of course only the one bit will be clipped out right. So I don’t know the full story behind it, maybe the person he talks to deserved it, I don’t know. I find that to be a bit weird as well, that comments without context gets judged like you have the full picture.
Hence my stance that I absolutely do not mind when customer service people sometimes stand their ground as long as it’s not abusing customers. That’s me though, I perfectly understand that not everyone will be on-board with it. I actually find some enjoyment when entitled customers get a dose of their medicine…but that’s also why I won’t work in customer service anymore because goddamn can customers be awful.
I do find it to be a bit overdramatic when things like “I been fired for less” like it’s a good thing that you can be fired for less than this. People should be mad that you CAN be fired for less…yet people rather support it. It’s bizarre tbh.
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I really don’t care for your excuses for him, it doesn’t make him any less of an annoyance. Having a bad day is fine, having a regular background dev not being eloquent is fine, not bending over to the community is great, and part of the CM skillset, but this guy has developed a reputation for being a pest already, and generally unpleasant to interact with. That last part is what makes a person unfit to fill the main part of their job description.
I think CMs should be fired for being known for bad communications. I think regular workers should be disciplined for acting unprofessional in the workplace. I think standards have already been lowered way too far in gaming when it comes to how you can treat your customers - or what a poor billion dollar corporation can get away with.
of course it boils down to “make excuses for him”…Zzz.
I was talking about my stance in general and this is a good opportunity to do so. Has little to do with him personally, but more to do with customer service culture and customers expectations of it.
I think customer service people should have a standard, but I also think that customers with no respect shouldn’t be able to require respect. I don’t agree it’s a one-way street regardless. In the end it’s people interacting with people and I prefer you do so in a good manner, instead some see customer service people as punching bags for their frustrations.
We will just disagree on this matter, which is cool.
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well if you look further up in the thread im one of the people who doesn’t agree with the… uh well existence of this thread really, its not the proper way a communicate sure but there’s really no need to go on a witch hunt over a out of line comment from an most likely overworked person.
he’s getting paid to do XY or “thats his job” don’t really do it for me
i’ve been in similar situations, and at the point were a customer gets insulting its no longer my job to just stand there and take it.
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Sorry if my post came across as if I was talking about you specifically. I wasn’t, it’s me talking in general. Your reply became a good springboard to further my point.
And I agree with the thread being unnecessary. If a customer service person have treated you badly, take it up with management. More often than not they are on the team customer is always right, so it’s often a better and more efficient way to go about this.
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I completely agree with you on all points.
The only thing we disagree on is that I personally think this specific guy has clearly crossed the line and made it a recurring thing too. I was also hoping for this game to be a mostly positive experience, and this manner of condescending communication (“I know what’s best for you better than you, you silly little gamer”) has put a huge dent in the overall experience, and my hopes for the future improving.
All these things together definitely hit the limits of my optimism. I also understand that it doesn’t hit the bar for you, and it’s fine.
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Honestly, I think it’s fair to say everyone is frustrated by this situation. Gamers and developers alike.
I can understand players are on edge a bit and will vent at times. hell, I’ve made my own complaints ever since release and I know I’ve probably been a bit harsh myself. Especially when it comes to stuff learned from V2 seemingly being thrown out. But I think it’s worth remembering same is true for people working on this.
Speaking from my own experience, working on something and it turning out badly isn’t exactly a good feeling. It’s frustrating. Especially when you keep hearing how everyone else is let down and frustrated that you didn’t deliver etc etc.
I think we all should be harsh, but fair. If that makes sense.
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I mean, I’m a huge gamer, and I’m not a jerk toward people that I know are doing the best they can on an internet forum…
I don’t think that neurotransmitters have anything to do with the poor stock of people’s character here. There are simply a lot of selfish, toxic people here. Of course they turn to games, because no one probably wants to deal with their snideness in real life.
I do agree that posting about someone being fired is not cool. It shouldn’t be a conversation that is happening here or anywhere except internally within a company. Imagine if someone walked into your business and after interacting with you that person and 10 other people marched back in and started talking about how you should be fired.
Discuss what someone said or did and your thoughts on it but don’t push a “this person should be fired because x scenario”. People have lives and children and shouldn’t lose a job because of a gang of folks saying they should. I would hope everyone would feel bad that someone lost their way of making a living and not rejoice over it.
Incompetence should have exactly that consequence. If I terminally and habitually performed my job in a lackluster manner, I would expect my clients to contact my employeer and request my termination, or at least bar me from working with them in the future.
And my clients would likely rejoice if, due to my lackluster performance, I was punished in such a way as to no longer be capable of doing any further work for them.
I don’t know why you believe that just because someone made the conscious decision to have a family that they should not suffer the consequences of their actions.
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People lodging a complaint about an employee to management is exactly how people get fired in the real world. In my country, for some branches of the service industry, like food service, they’re legally mandated to have a little book for customer complaints that they legally have to hand over upon request.
Every person has a life and bills, but some people get fired (or trained, or placed into a different position) regardless, otherwise everyone would just be immune.
I completely understand if the company doesn’t think these problems warrant disciplinary action, but that doesn’t mean I can’t be making my complaints.
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You are absolutely right