KNOWN ISSUE: Some Portrait Frames Appear Missing

[FatsharkLev]

We are aware of an issue introduced with the Necromancer update causing some portrait frames to appear to be missing.

Please be assured that your portrait frames are not missing, but are currently hidden in the UI due to this bug. We are working to resolve this soon!

Apologies for the inconvenience in the meantime.

We will be merging any existing posts relating to these issues here, to help us monitor the situation.

[FatsharkLev]

Hotfix 5.1.1 has gone live which should now resolve this issue.

Please see:

PC Hotfix 5.1.1

Here are the patchnotes for hotfix 5.1.1 for Necromancer release! Fixes Added more failsafes for Twitch mode not working. Fixed occasional host crash from skeleton targets dying Fixed Soulstealer Staff not benefiting from the “Heat Sink” trait Fixed a crash when hotjoining into game with a Sienna that has the ‘Lost Souls’ talent. Fixed crashes related to French localization. Fixed crash when Necromancer bot used the Soulstealer Staff’s ‘Soul Rip’ attack. Fixed a crash from throwing Morgrim’s B…

[Deathcat9]

I have the update and nothing has happened i’m still missing Frames and Cosmetics even the some Base Cosmetics like Helms, Clothing ect.
I play Mainly Offline and this issue has persisted for a few months.
May you help me?
My PSN Is: Deathcat9
I play on PS4.

[FatsharkLev]

Hi @Deathcat9,

What you describe is another known issue. We’re still currently working to resolve this.

Please see:

KNOWN ISSUE: Cosmetics Disappearing for Console Offline Mode

We are aware of an issue currently affecting Offline mode console players, whereby owned cosmetics are disappearing. We have identified the cause of this issue and a fix is in the works. In the meantime, please avoid claiming the Daily Login Reward from Lohner’s Emporium, as claiming this reward is causing owned cosmetics to be reset.

Thank you for your patience.