Cosmetics Disappearing

Hi, im a former ps4 now ps5 player and a while back when I was playing on ps4 i had problems where all of my cosmetics disappeared and would not come back (including new cosmetics I would purchase). Now that the necromancer career has come out (i am also now playing on ps5) I have been getting back into playing again but haven’t bought any cosmetics out of fear of loosing them (the cosmetics I had previously have still not come back including default cosmetics which is quite annoying). Im wondering if cosmetics disappearing is still an issue as I would love to purchase cosmetics and if possible get back the default ones that have disappeared.

Hello! We’re still investigating this issue! In the meantime, we’ve found that this bug was caused by claiming the Daily Reward while in Offline Mode, so if you avoid doing that you should avoid losing your cosmetics.
Rest assured that any cosmetics you’ve already lost won’t really be lost and you’ll recover them once the fix is patched in.

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