KNOWN ISSUE: Problems With Twitch Drops/Account Connectivity for Twitch Drops

Warhammer 40,000: Darktide Technical Support
179

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

Issue Description:
Cannot link Twitch account.
Steam account login does not persist and have to log in every time the page is refreshed/loaded.
Never received email confirmation email.

Tried:
Cleared browser cache
Turned off anti-script and adblock
Fresh browser and reinstalled
Firefox, Chrome, Edge, Brave tested

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic] NA

Error Displayed (If Applicable):
Failed to sign in (when signing into Twitch and redirecting back to Darktide Account )

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]
Refresh Darktide Account

Signing into Twitch and redirecting back to accounts.atoma.cloud/twitch-drops ( accounts.atoma.cloud/linking?code=<token here>&scope=&state=twitch_linking)

Mission Name (If Applicable):
NA

Platform:
[Steam/Microsoft Store]
Steam

Player ID:
[Steam ID/Steam Profile URL/GamerTag]
zaygr

Approx. Time of Issue & Timezone:
[MM/DD/YYYY, 00:00AM/PM] [TIMEZONE]
Since original Twitch drop rollout

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)
Constant

180

Just had a thought, my fatshark account name is the same as my steam name: √(-Gaz), could that be breaking something?

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1 Like
181

I still can’t get past Step 2 of linking my account.
I have all the drops unlocked but I can’t link my accounts to receive them.

Twitch: SpankTank_aGoGo
Steam: Steam Community :: WaltJizzney™ 美的4o5自慢

182

@FatsharkJulia I’ve lodged a support ticket (24750) to see if I can have my account name changed to see if that is causing the issue.

183

@FatsharkJulia So its been almost three months since the twitch campaign, will we get the cosmetics?

Its kind of crazy so many people still cant progress beyond step two on the website.

1 Like
184

They’ve said they are unable to do name changes for the Atoma dashboard account.

185

Oh, I am still waiting for these to show up in the game, LOL.

186

Seems to be fixed? I can link accounts now.

187

Yes accounts linked now, but still no skins in appearance…

188

Hi,

I still do not have my Twitch drops available in game.
Steam Profile: Steam Community :: Galleg

twitchdrop evidence
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Can these please be activated. Thank you

189

@everyone, we’ve now implemented a potential fix to missing Twitch drop items.

Can you please check if you now have access to them and let us know :slight_smile:

Thanks!

190

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Nop still dont have it

191

My accounts have connected but I haven’t received the drops in game.

192

Ah okay :frowning: thanks both - I’ll pass this on internally.

193

Just checked today and twitch drops is appear in inventory. Thanks Fatshark:).

1A
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2A
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194

I am still waiting for the skins I was supposed to get from twitch drops. :rofl:

195

To this day i still dont have the drops.

196

Same here. No drops from November.

197

I’m like the others here. I’ve never received my Twitch drops even though I tried linking and unlinking my accounts previously. I’ve been waiting for the game to be updated in hopes that it would be fixed, but still nothing.

198

The drops sit “claimed” on my twitch account but alas I cannot login to twitch on your site.