KNOWN ISSUE: Players Based in Russia EAC 'AUTH_ERROR'

Warhammer: Vermintide 2 Technical Support
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Issue Description (Required):

We are aware of an EAC connectivity issue affecting players based in Russia:
EAC failed to initialize (EOS auth status = failed result = EOS_NoConnection)

If you are encountering this error, please can you provide us with the following:

  1. Press Windows + R
  2. Enter ‘%appdata%’ and press ‘Ok’
  3. Right-click on the folder ‘EasyAntiCheat’ and select ‘Compress to ZIP file’
  4. Upload the ZIP file to us
    Please upload files to a reputable host service e.g. Google Drive and share a folder link with public permissions so we can access, thank you!

We are investigating the cause of this error, and if there is anything we can do from our side.

We believe this error indicates connection to Epic’s servers are being blocked in some way. Most commonly, access to https://api.epicgames.dev/sdk/v1/default

Please try the following:

  • Restart your PC and router
  • Ensure you have latest Windows updates installed
  • Check your Anti-Virus, Firewall and network settings and ensure connection to Epic is not being blocked

If the error persists, we suggest contacting your ISP and explaining the situation to them, as they may be able to assist or provide further information on the connection.

Some players are reporting using a VPN as a successful workaround. We appreciate the use of a VPN is not possible for all players, and that it is not a permanent solution. However, for players that do have access to a VPN this may help in the meantime.

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Issue Type (Required):

Error - COULDNT_CONNECT

Issue Description (Required):

I played with a friend for a week normally. Yesterday it stopped launching on the official realm with the message EOS Auth status=failed result=EOS_NoConnection

Only modded realm is running.And the same thing happened to my friend, with whom I was playing that day.

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

Steam (PC)

Player ID (Optional):

https:/steamcommunity.com/profiles/76561197983380859

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@Morfey sorry to hear this.

We’ve received other similar reports from players based in Russia.

Recently, Epic has had outtages in Russia, though this issue does show as resolved now.
You can view Epic’s status here: https://status.epicgames.com/

Otherwise, this error usually indicates connection to Epic’s servers is being blocked (which is why Modded realm works, as Easy Anti-Cheat only applies to Official realm).

Most commonly, access to https://api.epicgames.dev/sdk/v1/default

In this instance, please check your Anti-Virus, Firewall and network settings and investigate if the connection to Epic is being blocked by them.

If you’re unable to determine why this is blocked, it’s possible that government/state censorship could be the reason why, or that your ISP is blocking connection. We recommend contacting your ISP and explaining the situation, as they may be able to assist in resolving the issue.

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Apparently I communicated with you in the Steam community? You asked me to send you archived files, how do I send them to you?

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The issue appears to be resolved, or at least has subsided for now. We have provided logs to Epic in case they can identify what happened, and hopefully this may help with future prevention. Will unpin the thread, but I’ll dig it out again if the issue resurfaces.

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