@all, just to provide an update on this (sorry it took so long!)
This has been reviewed internally, and due to Windows 10 ver. 1607 being end-of-life since 2019, this is a specific version of Windows 10 that we are regrettably unable to support.
We can only recommend if you are using ver. 1607 to upgrade to another version of Windows 10, or to Windows 11. Apologies for any disappointment.