KNOWN ISSUE: (EAC) Error Code: 30005 (StartService failed with 1275)

Warhammer: Vermintide 2 Technical Support
1

Some players are currently being affected by an Easy Anti-Cheat error:
Error Code: 30005 (StartService failed with 1275)

We believe a previous Windows update (KB5044376) to be conflicting with EAC. Other games using EAC have received similar reports, and players have reported uninstalling/rolling back this Windows update to resolve the issue. Though we appreciate in some cases it is not possible to rollback Windows update KB5044376.

We have contacted Easy Anti-Cheat and will work with them to find a resolution. Further updates will be posted here.

Thank you for your patience.

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Issue Type (Required):

Other

Issue Description (Required):

Game can not launch, issue related to easy-anti cheat system and the windows security setting “memory integrity”. I haven’t played for 2-3 months but I wanted to go back in to play versus with a friend, but ever since I reinstalled the game on november 12th, i got easy-anti cheat error code; 30005 (startservice failed with 1275) , i have looked online and this seems to be a problem with the memory integrity security setting. I have reinstalled the game and easy anti cheat since then but no luck, and I also tried another game with easy anti cheat (battlefleet gothic armada 2) and it works perfectly fine. Is there a solution?

I also looked at the fatshark “how to resolve anti-cheat errors” https://support.fatshark.se/hc/en-us/articles/360007853137--PC-How-to-Resolve-Easy-Anti-Cheat-Errors#h_01GHVDKJ2ZM7VRK1BS3C6A4G1R but I do not see this specific error.

Thank you in advance,

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

Steam (PC)

[PC] Crash Report (Optional):

GUID: 290dade9-9e03-4f94-aa25-2b4fede017f4
Log File:
Info Type:

Upload Supporting Evidence (Optional):

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image_2024-11-15_170115660.png629Ă—346 121 KB

4

@Karon Sorry to hear this. There are other recent online reports (from other games using EAC) of players encountering this error. From what I can tell, there’s a possible conflcit between a recent Windows update (KB5044376), and the resolution seems to be to uninstall/roll back this Windows update. I recommend to give this a try!

5

Wanted to report I am also having this issue after purchasing all the DLC and trying to pick the game up again. I’m a couple of updates past KB5044376 already. Can’t start the game at all now with 48 hours on record and no way to perform the rollback mentioned :sweat_smile:

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6

@kitoro I see, sorry to hear this. We’ve raised the issue with EAC directly and we’re waiting for a response from them at the moment. Hopefully EAC will get back to us soon and can help in resolving the issue, and I’ll have an update to share soon :crossed_fingers: Thank you for your patience.

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Issue Type (Required):

Crash - On Launch

Issue Description (Required):

When I try to play the game through the official servers, I get that error. I am however able to play the game through modded servers. I’m using Windows 11 with the latest update. This is from a different game but uses EAC and they’re talking about the exact same issue I’m facing.

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

Steam (PC)

8

Sorry to hear this @3Jane-TA

Based on the linked thread there seems to be an incompatibility with a recent Windows update and EAC.

You could try reinstalling/repairing EAC, and other solutions here:

Otherwise, reverting the Windows update, or waiting on a further update may be the only way forwards here sadly.

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Will be waiting on that update, thanks for reading.

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Just wanted to post that i’m having the same issue. Tried reinstalling EAC/repairing the service and no deal.

If you want to go through the process of removing the update to play here is what you need to do;

  1. Open Control Panel
  2. Uninstall a program
  3. View Installed Updates
  4. Uninstall the Update with KB5044376 in it
  5. Restart and let it finish removing.
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EAC have now released an update with a potential fix to this issue:

  • Windows 11 Version 24H2 - with client modules released between March 2023 and April 2024, players encounter a launch error when starting the game

For anyone encountering this error previously, can you please check and let me know if the issue is resolved? Thank you!