KNOWN ISSUE: Characters Deleted

Warhammer 40,000: Darktide Technical Support
143

Issue Description:
Went offline, came back 30min later after 1.8GB update, logged in, re-accepted EULA etc. and was presented with new character creation. My old character was lvl22(or 21?) Psyker.
Crash Report (If Applicable):

[Please see instructions on how to provide a crash report in the pinned Topic]
N/A

Error Displayed (If Applicable):
N/A

Steps to Reproduce:
Log into the game?

Mission Name (If Applicable):
N/A

Platform:
Xbox Game Pass PC (Microsoft Store)

Player ID:
GulonMJ (Xbox Id)

Approx. Time of Issue & Timezone:
12/07/2022, 15:00 GMT

Upload Console Log:
console-2022-12-04-16.16.14-df7c5f0b-ed76-477b-b5df-fd73f2c70199.log (37.1 KB)
console-2022-12-04-16.19.16-d14fbfd9-ea18-4c42-b981-f10e40726ba9.log (466.2 KB)
console-2022-12-05-10.44.25-e482ac09-15fd-4d8e-9746-4c2ce46e2b57.log (819.2 KB)
console-2022-12-05-13.17.43-b5b0bc86-d426-4042-a498-0c17b7f73b4d.log (431.9 KB)
console-2022-12-04-16.11.09-241796bc-904c-4ad3-be79-865c9ad44fc2.log (37.4 KB)

144

Not only is my character missing but all my Imperial Edition content was taken away too, all on Game Pass. I don’t know what info is required but I’ll give it. It seems like everyone on GP experienced this at the same time

145

edit: is fixed

progress
progress555×717 309 KB

Content Screenshot 2022.12.07 - 08.02.29.10
Content Screenshot 2022.12.07 - 08.02.29.101920×1080 127 KB

146

Hello, same problem
Issue Description : at log on i was forced to create new character and after creation i discovered that my old character was no longer available/

No crashes no error displays

Steps to Reproduce:

  1. log on today (not for the first time) )
  2. no character

Platform: Microsoft
Microsoft Store (Xbox game pass)

**Player ID: ** RED Baron#8745

Approx. Time of Issue & Timezone:
log on ~ 5:30 Moscow (14:30 UTC)

Reproduction Rate:
first time its happened to me

Logs:
darktide_launcher.log (600.0 KB)

Screenshot 2022-12-07 181945
Screenshot 2022-12-07 181945623×586 333 KB

147

Issue Description:
My character (a Level 19 Veteran) has been removed!

Steps to Reproduce:
The game suggested that I accept the license offer again, and then create a new character.

Platform:
Microsoft Store

Player ID:
KotZadrot.
I wasn’t sure if my character was missing, so I went to the end and made a Zealot. His ID - KotZadrot again. I don’t know if this could be a problem.

Approx. Time of Issue & Timezone:
06.12 I finished playing at about 3 o’clock in the morning.
07.12 at 5:30 p.m. I went in and found this problem

Upload Supporting Evidence:
1 - My achievements obtained by the first character.
2 - My characters are now :frowning:

1
11064×912 85.7 KB

2
21919×1079 138 KB

Upload Console Log:
These are all logs. After December 4, they are gone.
Console Logs.zip (624.2 KB)

Upload darktide_launcher.log:
darktide_launcher.zip (9.8 KB)

148

The devs are currently aware of this and are working on a fix

Thank you for your patience

149

Thanks

150

Same here, had 4 character. 1 LVL 20 ogryn and 1 LVL 15 preacher and two LVL 1 char. XBox Gamepass.

Character was gone after last patch (round about 15:45). half an hour before i still played these chars.

151

Logged into my account on Xbox/Microsoft and my only character is no longer showing (level 8 Psyker). No crashes prior to this issue or errors and the character was available last night when I played last. I relogged into the account as well as restarting my PC to see if it was a connection issue, no change.

Platform:
Microsoft Store

Player ID:
GamerTag: Khardus

Approx. Time of Issue & Timezone:
[12/07/2022, 10:00AM] [EST]

152

The devs are currently aware of this and are working on a fix

Thanks for your patience

153

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

Issue Description:

3 characters gone, including lvl 26 psyker called Timmy. Please can you recover him?

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]

Error Displayed (If Applicable):

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. start game
  2. get asked to make new character

Mission Name (If Applicable):

Platform:
PC Gamepass

Player ID:
Mecha Alpaca

Approx. Time of Issue & Timezone:
07/12/2022 15:00

Reproduction Rate:
Constant (100%)

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

Upload Console Log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here
    no console data from today. uploaded most recent.

console-2022-12-05-12.15.41-7b3e9be3-ce8b-467c-a44e-f47290836fcf.log (697.2 KB)

Upload darktide_launcher.log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide
  4. Locate the darktide_launcher.log in this directory
  5. Upload here
    darktide_launcher.log (291.7 KB)

Thanks

154

The devs are aware of the issue and are working on it

Thanks for your patience

155

My character is back, thanks a lot for the quick fix!

156

This should now be resolved. Sorry for the panic…

Be sure to restart.

3 Likes
157

My character has been deleted i play in PC Game Pass (XBox)
Gamertag: Vdrivn1111
Last connection: 12/07/2022 00:30 am

158

(post deleted by author)

159

Recovered! Thank you!

160

Thank you for fixing this quickly :slight_smile:

161

Im in the same situation as everybody else had a level 8 sharpshooter. He is gone after the update. Played him yesterday no I can select him anymore. Pls give me back my Operative.

162

i cant update my game now on xbox game pass… i cant play with my friend who update it to 1.0.372.0