Just completed Eternal Citadel Cata but wasnt awarded the proper frame

Issue Description:
I just completed the Eternal Citadel on cataclysm difficulty, which was not easy, started the run in a group then midway through had a connection issue and the game booted me to the map on my own, tried to find players to make the rest of the run for about 30 minutes, and we managed to successfully complete the run, but when i got to the keep, okri’s challenges did not award me all 3 frames (sienna’s) instead giving me only the champion and legend level frames…

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]

Error Displayed (If Applicable):

Steps to Reproduce:

Map Name (If Applicable):
Eternal Citadel

Platform:
steam

Player ID:
Knightinflames (steam:116759715)

Approx. Time of Issue & Timezone:
BST 21:50

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)


Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

Upload Console Log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Vermintide 2\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here
    console-2023-05-24-18.20.06-39f63e85-cb6b-4ae2-9a4c-528a44d8bfb2.log (4.9 MB)

Upload user_settings.config:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Vermintide 2
  4. Locate the user_settings.config in this directory
  5. Upload here

Hi @knightinflames,

Sorry for the delayed reply!

I’ve checked your account in the backend, and can see you have the following portrait frames unlocked:

  • Equerry of the Blazing Sun (Champion completion frame)
  • Champion of the Blazing Sun (Legend completion frame)
  • Executor of the Blazing Sun (Cataclysm completion frame)

Can you please check again? If the Cata frame is still missing can you please screenshot your visible frames.

Thanks!

1 Like

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.