Intel Arc 770 Crash after Shader Cache Load Screen

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Crash - After Building Shader Cache

Issue Description (Required):

Installed new Sparkle Titan Arc 770; deleted Fatshark folder from %appdata%; verified files in Steam; 100% crash everytime. Helldivers works fine :frowning:

[PC] Do You Use Mods? (Optional):

Yes, and I’ve tried disabling them

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

Steam (PC)

Player ID (Optional):

[PC] Crash Report (Optional):

GUID: ba52f036-5d62-4a6d-8575-2cc22c396025
Log File:
Info Type:

[PC] Upload Console Log & darktide_launcher.log (Optional):

console-2024-08-29-22.10.13-ba52f036-5d62-4a6d-8575-2cc22c396025.log (11.6 KB)
darktide_launcher.log (42.7 KB)

2

I’m not sure what this is unfortunately. Possibly a redistributables issue. I recommend running through the solutions here:

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3

When deleting your AppData, be sure to also disable Steam Cloud saving - as this will ultimately restore the previous version of the AppData. Instructions on this are also in the article above. :slight_smile:

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4

The suggested fixes didn’t resolve the issue.

I did do a clean uninstall and reinstalled video drivers without the Intel ARC control center and that resolved the issue for now.

Hope that helps other Intel ARC users who may be running into the same issue.

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