Instant crash on start up and/or upon logging in (after pressing space)

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Crash - on Launch

Issue Description (Required):

Instant crash on start up and/or upon logging in (after pressing space).
It started for almost a week ago.
GPU drivers are up to date. game directory is excluded from anti-virus. Steam Overlay and AMD overlay is disabled. Xbox Game bar disabled.

AMD Ryzen 5 3600 6-Core Processor
16332MB RAM
Radeon RX 570 Series
Display Memory: 12206 MB
Dedicated Memory: 4039 MB
Windows 10 Pro 64-bit

It started for almost a week ago.
GPU drivers are up to date. game directory is excluded from anti-virus. Steam Overlay and AMD overlay is disabled. Xbox Game bar disabled.

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

PC - Steam

Player ID (Optional):

[PC] Crash Report (Optional):

GUID: 8e99be95-323c-4b60-971f-6fb8d33f3998
Log File:
Info Type:

[Engine Error]: Access violation (0xc0000005) in build 28e14daccb7a75432ede2015ee1c5d74ace096ad
accessing address 0000000000000000 from 00007FFE0DEC6933

[PC] Upload Console Log & darktide_launcher.log (Optional):

darktide_launcher.log (476 KB)

2

Sorry for the bother, but could you share another crash report with us? I’d like to compare them.

1 Like
3

sorry for the late reply. here:

GUID: 35a649dd-5d02-427b-a10b-1109d4cf807d
Log File:
Info Type:

[Engine Error]: Access violation (0xc0000005) in build b58715f3dc9d9dc59f0f21a71525dbe2d66571a2
accessing address 0000000000000000 from 00007FFA3E7A6933

darktide_launcher.log (552.6 KB)

4

Thanks! I think I see an issue pertaining to Direct Storage - I won’t bore you with the details, but I suspect this will resolve your issue:

  1. Navigate to your Darktide AppData by:
  • Press the Windows key + R
  • Enter %appdata% within the search input and select ‘OK’
  • Navigate to AppData\Roaming\Fatshark\Darktide
  1. Open the user_settings.config
  2. At the VERY TOP of the user_settings.config, enter the line below:
direct_storage = {
    enabled = false
}
  1. Save your changes
1 Like
6

hello again. i did what you instructed but it’s still the same then i noticed that the file keeps reverting back to an unedited one. after i edited the user_settings.config file then launch the game, it still crashes but when i open the user_settings.config file again, the line that you had me entered, disappear or gets deleted.

here’s the latest crash report:

GUID: 86d921ed-ac13-4db7-bb28-f73e44f980a1
Log File:
Info Type:

[Engine Error]: Access violation (0xc0000005) in build 6a597690b3a9efdf28fa5aeb55209626a2c3ba07
accessing address 0000000000000000 from 00007FFE035B6933

7

There does seem to be an issue with the user_settings.config here. Try disabling Steam Cloud Saving, and then re-apply your changes. You can disable this by:

  1. Navigate to your Steam library
  2. Right-click Darktide
  3. Select ‘Properties’
  4. On the ‘General’ tab, scroll down to ‘Steam Cloud’
  5. Disable ‘Keep game saves in the Steam Cloud for Warhammer 40,000: Darktide’
1 Like
8

hello. i wanted to thank you that after doing the last instruction, the game doesn’t crash anymore. you have been really helpful and your instructions are clear. Thank you very much!