Hard Crash, PC shuts down

Warhammer 40,000: Darktide Technical Support
1

Really enjoy playing the game but I fear it might brick my PC, had this happen for a week now. Only game this is happening on, including other more intensive games. Already updated my BIOS, redownloaded drivers, checked if windows has corrupted files and also made sure my hardware is dust free and not damaged/loose. Game installed on an SSD.

Game is running almost perfect except the occasional server error, no stuttering no frame drops or anything else.

Also made sure to keep an eye on temperature of my parts, nothing too unusual or getting too hot.

Windows crash report just reports “unexpected shut down”

Any help recommendations? I hope this is something that I overlooked and not the game that is slowly assassinating my PC.
Will be happy to provide additional info if needed.

Specs:
Windows 10
GPU: Intel Core i7 6700
Ram: 16GB
Motherboard: ASRock H170M Pro4

Issue Description: PC entirely shuts down/crashes randomly during gameplay, ~1-2 every 6 hours or so of gameplay. No crash report or anything or even a blue screen, instantly black screen as it turned off my PC.

Steps to Reproduce:

Play the game, wait for PC to self terminate

Platform: Steam

Player ID: Steam Community :: Brocken Jr.

Approx. Time of Issue & Timezone:
11/27/2022, 19:27 PM GMT+1

Reproduction Rate:
Common (<50%)

Upload Supporting Evidence:

darktide_launcher.log (763.5 KB)
console-2022-11-27-17.54.52-5a0b96db-5a3b-4407-badb-6138cffe00f0.log (188.9 KB)

2

There will be a driver or hardware-related instability at play here. Please see: https://support.fatshark.se/hc/en-us/articles/360038965013--PC-How-to-Resolve-PC-Crashes-Loss-of-Responsiveness-or-Blue-Screens-BSOD-

3

So went through that entire list. Sure enough PC still crashed. Waited for release to see if release build would fix this, game ran worse than before and crashed my PC after a singular game while I was in the hub.

EDIT: Found potential cause of the problem, will consult an IT friend and see if something can be done. Will update with findings.

EDIT 2: So the only two options left for what this could be is A: My psu is dying without any warning signs only this game. B: It’s entirely related to the game.
Ran through the entire checklist twice as well as checking my hardware again.
Will try to see if I can gain another PSU to test that out and see if that fixes it. Will update if it does/doesnt.

4

Ryzen 5900X, 3080Ti, 32Gb Ram, 2Tb SSD same issue. Hard crash and the PC is shutting down. This is the only game where this is happening (I’ve tried everything, from BIOS update, to XMP disabled and PBO / OC disabled). Any other syntethic benchmark as Port Royal, Superposition etc aren’t manifesting this issue even if they are let on for hours. Also other games which take A LOT of GPU power are working properly. Didn’t had any hard crashes for more than 8 months (until now).

darktide_launcher.log (30.2 KB)
console-2022-11-30-21.20.58-1ff6a8bd-94eb-42f6-908f-ec943c88aa9e.log (34.2 KB)
console-2022-11-30-21.03.03-3c8fb920-cee9-4f36-ae0b-d00047e50da3.log (62.3 KB)

Error Displayed (If Applicable):

Steps to Reproduce:

  1. Make sure that you have the DLSS to Quality + Raytracing High
  2. Launch the Tutorial
  3. While being in the tutorial level switch DLSS to Off
  4. Notice the crash

Mission Name (If Applicable):
Tutorial

Platform:
Microsoft Store

Player ID:
Th13fro

Approx. Time of Issue & Timezone:
30.11.2022 / 11:20PM, GMT+2

Reproduction Rate:
Often (<75%)

5

Update:

Reducing the Worker Threads from 21 to 16 did the job (Ryzen 5900X). I didn’t encountered any hard crash or crash to Desktop anymore. I hope this can help anybody that is looking into this thread for a solution :slight_smile:

1 Like