Game keeps locking up entire PC

[drfaktor]

So here’s whats up:
The game locks up after around 20 mins of playtime. Audio loops into that revving engine sound and I have to unplug the machine to reset it.

Started some time ago, then went away, and now it’s back again with renewed vigor.
I can’t pinpoint the exact time it started, but it was before WoM. Although back then these crashes were few and far between.

This happens only in this game. I could not reproduce it with stress tests, or any other game.

So far i tried the following :

• disabled overclock
• clean installed drivers
• reinstalled the game
• checked game file integrity on steam (several times)
• moved the game to ssd and back to hdd
• disabled mods
• switched to dx11 from 12 and back
• checked memory for errors(none)
• checked system sfc /scannow(nothing)

None of these solved the issue. I am officially out of ideas and any help would be appreciated.
At this point I fear for the life of my PC becausec of these frequent and hard restarts so I’m probably the game on hold until this is resolved somehow.

I’m attaching anything that could be related:

DxDiag.txt (73.0 KB)

console-2019-09-04-14.24.45-4f3bc40a-8581-4827-9d09-9680dee57b80.log (3.4 MB)

crash_dump-2019-09-04-12.05.31-58d6880c-5057-45fe-8145-1375f7f82d72.dmp (525.4 KB)

[FatsharkJulia]

Oh no! It sounds like you’ve done a lot of research already, but there’s some other solutions you might not have tried yet. I’ll paste our usual recommendations below, but you can ignore any you’ve already done of course:

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The PC crashing or becoming unresponsive usually indicates a hardware or driver issue of sorts, as Vermintide 2 operates in protected memory and should never be able to directly crash the PC. Due to it’s demanding nature, it could be highlighting a hardware or driver instability.

• To start with, we recommend performing a clean re-installation of your GPU drivers using the instructions below:

  • For NVIDIA GPUs: https://support.fatshark.se/hc/en-us/articles/360021233554--PC-How-to-perform-a-clean-re-installation-of-your-NVIDIA-GPU-drivers
  • For AMD GPUs: https://support.fatshark.se/hc/en-us/articles/360021424673--PC-How-to-perform-a-clean-re-installation-of-your-AMD-GPU-drivers

• Run an Anti-Virus/Malware scan.

• Run the Windows System File Checker, which will replace any corrupted Microsoft DLLs with the appropriate versions:

1. Launch the ‘Command Prompt’ as an administrator
2. If prompted for an administrator password or confirmation, enter the password or select ‘Allow’
3. Enter the command:
   sfc /scannow
4. Restart your PC once complete

• Consider checking if one of your components is overheating. More information on how to do this can be seen here: https://support.fatshark.se/hc/en-us/articles/360034115694--PC-How-to-check-if-your-PC-components-are-overheating

• Unstable overclocks may also result in the PC crashing or becoming unresponsive. If any of your components are overclocked, we recommend reverting the component to it’s original clock to see if this improves the issue.

• For more information on how to detect and resolve hardware problems, please see here: https://www.wikihow.com/Identify-and-Resolve-Hardware-Failure-Issues

• You may also need to perform a BIOS update. Please contact the BIOS manufacturer for instructions on how to do this.

• The Windows Event Viewer may be able to provide some insight into what’s causing your PC to lose responsiveness. This can be accessed by:

1. Press the Windows key
2. Conduct a search for ‘Event Viewer’ and select the app
3. In the sidebar, expand the ‘Windows Logs’ dropdown
4. Select ‘System’
5. Search for errors that correspond with your PC losing responsiveness

Please be aware Fatshark Support are unable to advise on Windows-related errors, and we recommend that such queries are directed to Microsoft Support: https://support.microsoft.com/en-gb

• If a Blue Screen error is produced when the PC crashes, please see the Microsoft Support articles linked below:

  • For Windows 10: https://support.microsoft.com/en-gb/help/14238/windows-10-troubleshoot-blue-screen-errors
  • For Windows 7: https://support.microsoft.com/en-us/help/17074/windows-7-resolving-stop-blue-screen-errors

• Lastly, you may need to consult your computer manufacturer or a local expert for advice. Fatshark Support are unable to assist with this issue.

[drfaktor]

Thanks for the help.
I don’t know which solution worked but the game stopped crashing.
I hope it keeps working.

Thanks again!