After the recent drama involving Red Shell being discovered within the game, i had an interesting discussion within the discord server about it. Discussion aside the conclusion made me seriously realize that a lot of the problems right now look like a bigger symptom of extremely poor communication. While the developers have announced a few Streams it’s not very clear or a great way to communicate when looking at other issues.
From what i’ve seen there is a community manager but he very rarely posts and when he/she does it’s quickly hidden. I’m not blaming this on the individual as with game development they probably have 20 jobs to do and the time to finish 1 of those. Regardless, it doesn’t change the fact nobody really seems to know what’s going on. Personally i’m not even sure if the developers are aware of issues such as meme staff breaking the game, WH and BW just being outright garbage. They might know and they might be working on such issues which takes time but i have 0 idea if they are. Lack of communication is awful, confusing and leads to so much misinformation and distrust.
If at all possible, promote the use of the Vermintide discord for announcements/events. It’s a useful tool especially when spreading information.
Add developer diaries as announcements on the Steam page. Doing one every 2 weeks can help people understand the direction the game is going and what’s the current focus.
Be more genuinely honest about some issues instead of avoiding discussion of them. Most people are somewhat understanding if you simply explain the time taken to fix a small issue simply isn’t possible to take at the current time. As long as you make it clear what you ARE working on, people tend to be much more forgiving.
Pin developer diary on the Fatshark forums when they come out.
Small things like this which do take a little of time can make a huge difference within your community. Just clarifying what you’re doing and why. Will everyone agree all the time with what you say? No, but the benefits of it vastly out way a few people who will never be satisfied. It also helps identify certain issues that normally are not spotted until much later by user feedback.