Error when joining my friend: "you are not allowed to connect, either this or the other game instance is untrusted by the anti cheat system"

My friend and I cannot join each other’s game. We both see the following error message: “Error: you are not allowed to connect, either this or the other game instance is untrusted by the anti cheat system”

We have both uninstalled and re-installed the easy anti cheat software.
We have both verified our game cache in Steam.
We are both able to join other people’s lobbies.

Is there anything else you need us to check? I read on a post that Fatshark support provided an extra file to install for EAC but this may not be the case.

Can you help please?

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Locking post as we’re handling this via the Support Portal.

Why not join the Fatshark Discord https://discord.gg/K6gyMpu