DXGI_ERROR encountered during game

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Crash - During Play

Issue Description (Required):

always crashing during game, DXGI_ERROR was shown

using MSI Katana 15 B13VGK ,13th Gen Intel Core i9-13900H processor, RTX 4070, 32GB DDR5 RAM

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

PC - Steam

[PC] Crash Report (Optional):

GUID: 554c24fe-da49-497e-81b6-7802aca3e99b Log File: Info Type: ----------------------------------------------- [Engine Error]: HRESULT: 0x887a0005 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG, assert: `` At D:\a\d\rel_engine_darktide\release\2025_08_20_Patch1.9.x\runtime\d3d12_render_device\d3d12_debug.cpp:1546 in function stingray::aftermath::d3d_assert ----------------------------------------------- [Crash Link]: crashify://554c24fe-da49-497e-81b6-7802aca3e99b

[PC] Upload Console Log & darktide_launcher.log (Optional):

console-2025-11-13-02.33.38-8c15d3da-b4d5-495a-9e21-e0967cd3e29b.log (93 KB)
console-2025-11-13-02.42.34-59019629-ca17-44c6-83af-aa1cb7139840.log (41 KB)
console-2025-11-13-02.25.21-c293122e-ac88-468f-b6dc-a886361e6144.log (203 KB)

2

Hello! This is a GPU-related crash, and I’ve linked our solutions for this below.

Usually, all that’s required is a clean re-install of the GPU drivers in this situation.

[PC] How to Resolve GPU Crashes in Darktide

3

sorry for the late reply but none of this resolved my issue