Crashing When Joining for Quick Play

Issue Description:
I can not join any quick-play games. I don’t know why all of a sudden it does not work anymore. I tried doing a custom game and entering a map and that seems to work. I have tried verifying the files as well as reinstalling the whole game

Crash Report (If Applicable):
GUID: 51f00f17-9d04-4b39-aa26-b80fe8e31c4f
Log File:
Info Type:

Steps to Reproduce:

  1. Login into game
  2. Go join Quick Play game
  3. Crash


Player ID:
[BlueHazard] Steam ID: 76561198178306302

Approx. Time of Issue & Timezone:
[3/15/2023, 11:30/PM] [EST]

Reproduction Rate:
Constant (100%)

Upload Console Log:
console-2023-03-15-04.09.22-df0552a6-0542-4729-b725-949afa3d211c.log (241.0 KB)

Upload user_settings.config:
user_settings.config (7.1 KB)

Hi @Dav,

You’re encountering a Deadlock crash here. Have you made any recent changes or updates to your PC?

I appreciate that you’ve tried verifying files and reinstalling (which are our usual suggestions in this scenario) but can you please try performing a clean reinstallation:

I have not made any changes to my pc. I have just tried doing a clean reinstallation folliwng the instructions of the link sent and it still unforuntunatly does not work.

@Dav, hm okay! It seems we’ve received a few other identical reports in the past 24 hours. Our Engine Developers are currently investigating - just curious, what region are you playing from and which ISP do you use?

Another player was able to resolve a similar issue by changing an Anti-Virus setting.

Curious, which Anti-Virus software do you use? Could this be of help to you also?

1 Like

Yes, I use Bitdefender as well. I have just tried the solution and it appears to be working.

1 Like

Thanks for confirming and glad to hear that :slight_smile: Bitdefender appears to have been the culprit for all players affected so far.

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