Crashing when entering/finishing matches

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Matchmaking

Issue Description (Required):

i crash when entering or exiting matches. 50% of the time when i enter or finish a match i crash. im using amd 7900 cpu and rx7800 xt GPU. only happens after the latest patch.

Steps to Reproduce (Required):

playing darktide - entering a match or leaving one - leaving or returning to morningstar.

[Engine Error]: HRESULT: 0x887a0005 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG

At D:\a\d\rel_engine_darktide\release\2025_02_19_Patch1.7.x\runtime\d3d12_render_device\d3d12_debug.cpp:1548 in function stingray::aftermath::d3d_assert

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Common (<50%)

Platform (Required):

PC - Steam

Upload Supporting Evidence (Optional):

fs.txt (507 Bytes)

2

Firstly, do you happen to use the ‘Overwolf’ overlay?

3

i do not. from what i found googling it, it is a modding overlay? i use no mods in darktide

4

No worries, it’s something we’ve noticed causing crashes for some players but that doesn’t seem to be relevant here!

Could you share the entire crash report with us, please? There should be a long ‘GUID’ string listed, which is how we look up the crashes on our end. :slight_smile:

5

GUID: cc8c376d-ef6e-4bf6-8a7c-8f8545bd035d

6

it is still happening after these 2 hotfixes. i used the clipboard feature:

GUID: 73610920-1773-4b5e-8f54-fe4850bdc683
Log File:
Info Type:

[Engine Error]: HRESULT: 0x887a0005 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG

At D:\a\d\rel_engine_darktide\release\2025_02_19_Patch1.7.x\runtime\d3d12_render_device\d3d12_debug.cpp:1548 in function stingray::aftermath::d3d_assert

7

This is a nondescript GPU-related crash unfortunately. Please see the solutions here:

[PC] How to Resolve GPU Crashes in Darktide