Crashing to desktop consistantly

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Crash - During Play

Issue Description (Required):

Fresh windows install, current Nvidia drivers.

Crashing during play with no obvious triggers on a very regular basis. Consistent crashes have not been a problem for me in the past.

CPU: AMD 5600x
GPU: Nvidia 3080
Windows 11

GUID: c0a1cce2-bc5e-4410-a41d-73a09e8240f4
Log File:
Info Type:

[Engine Error]: Access violation (0xc0000005) in build 6840021c641045e0ef70339cbec20b3523a9ddc8
accessing address FFFFFFFFFFFFFFFF from 00007FF73308D156

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

PC - Steam

2

@AllinForms, sorry to hear this!

As you’re using a Ryzen 5 CPU, I recommend to try the following:

  • Lowering your Worker Thread count. This may require some experimenting to find the setting that is optimal for your system
  • Check that your BIOS is up-to-date. We’ve seen before in Vermintide 2 that Ryzen 5+ series CPU’s can be prone to regular Access Violation crashes, and stability is often much improved after updating the BIOS.

Please see:
https://support.fatshark.se/hc/en-us/articles/360039132633--PC-Crashing-Regularly-and-Have-a-Ryzen-5-Series-and-Above-CPU

1 Like
3

Oooh good point to bring up, that’s a bad one, I bet many people don’t update their BIOS, and they contain important security fixes too along with stability improvements, there was an important BIOS/FW AGESA update in the spring AMD AGESA V2 1.2.0.E Update: Security Fix for Zen 2, Zen 3, and Zen 4 Processors. I remember those old USB issues mentioned in the article that the updates fixes.
Edit: and very recent MSI AM5 Security Patch and New CPU Support from MSI via AGESA 1.2.0.3f BIOS
I’d like to add:, update your chipset drivers straight from AMD, e.g. X570 Drivers Motherboard vendors are always out of date for drivers, they’re basically only there for BIOS.

P.S. @FatsharkLev and @FatsharkJulia That linked tech article is for VT2, shouldn’t it be mirrored for DT since it is still applicable too then?

P.P.S. For reference, I have a 5900x on x570 on Win11, no issues other than the recent nVidia ones that were fixed by experimental branch then nVidia’s updated drivers.

4 Likes
4

@gpkgpk thanks! I primarily handle Vermintide 2, so when I saw consistent Access Violation crashes paired with a Ryzen 5 reported it’s where my mind jumped to. If the BIOS update helps in this instance, then we’ll mirror or update the article for both games.

3 Likes
5

Ah that’s where you’ve been hiding, leaving us at the mercy of @FatsharkJulia , she rules with an iron fist!

Thanks though, you both are Sigmar-sent.

3 Likes