Crashing during missions

Warhammer: Vermintide 2 Technical Support
1

Issue Type (Required):

Crash - During Play

Issue Description (Required):

The game crashes a few minutes into the mission. This started happening today, with no changes to my system that I can think of.

[PC] Do You Use Mods? (Optional):

Yes, and I’ve tried disabling them

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

Steam (PC)

Player ID (Optional):

[PC] Crash Report (Optional):

GUID: b84cd76b-852e-42c4-a256-7c15340ae1bf
Log File:
Info Type:

[PC] Upload Console Log & vermintide2_launcher.log (Optional):

console-2024-08-17-00.59.08-b84cd76b-852e-42c4-a256-7c15340ae1bf.log (276 KB)

2

Hi djbully.

Thank you for reaching out to us.

Looking at your crash report, the following errors DXGI_ERROR_DEVICE_REMOVED and DXGI_ERROR_DEVICE_HUNG indicate a GPU-related issue.

I’d recommend running through solutions in this article:
How to Resolve GPU Crashes in Vermintide 2

3

I’ve tried the solutions on the list, and they either don’t work or don’t apply to my system. I’d also like to mention that the exact same thing is happening in Darktide as well.

4

I’ve tried a number of solutions, including switching from borderless fullscreen to fullscreen, which seemed to let me play for a little while longer, but also resulted in a crash.
console-2024-08-17-22.38.42-8a2bd6de-c505-4ef5-92c9-691838d38324.log (583.1 KB)

5

I’m sorry most of the solutions did not work as intended. This new crash is an Access Violation (0xc0000005). Please set Firewall and Anti-Virus exceptions for both the game and EAC as described in the following article:

6

That seemed to work better. I was able to play a few missions more. I did encounter another crash, but I’m not sure what caused it just from looking at the log.

console-2024-08-18-17.02.41-1dc784c2-3f28-4edb-b9d8-7d815d5e0d42.log (357.9 KB)

7

@djbully I believe this crash is on us. It appears to be a rare one with only 8 instances, and I think backend-related. I’ve put this on our backend developers radar for investigation.

If you run into any further crashes please let us know. I’ve noticed that you have a Ryzen 9 CPU - so this article may also be of help!

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