Crashing due to ucrtbase.dll

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Crash - During Play

Issue Description (Required):

Intermittent crashing during missions and in the hub. 6950xt and 5800x3d with 16gb ram. This happens more frequently after I switched to the latest beta branch of AMD drivers to get Fluid Motion Frames a week ago, but DT has also been patched in that time so hard to say which is at fault.

[PC] Do You Use Mods? (Optional):

Yes, but I haven’t tried disabling them

Reproduction Rate (Required):

Common (<50%)

Platform (Required):

Steam (PC)

[PC] Crash Report (Optional):

Source
Warhammer 40,000: Darktide

Summary
Stopped working

Date
‎20.‎12.‎2023 09:20

Status
Report sent

Description
Faulting Application Path: D:\SteamLibrary\steamapps\common\Warhammer 40,000 DARKTIDE\binaries\Darktide.exe

Problem signature
Problem Event Name: BEX64
Application Name: Darktide.exe
Application Version: 1.3.339.372
Application Timestamp: 655f2afe
Fault Module Name: ucrtbase.dll
Fault Module Version: 10.0.19041.3636
Fault Module Timestamp: 81cf5d89
Exception Offset: 0000000000071208
Exception Code: c0000409
Exception Data: 0000000000000005
OS Version: 10.0.19045.2.0.0.256.48
Locale ID: 1044
Additional Information 1: cd3c
Additional Information 2: cd3c66b42cc2ff8041bf849eb127d060
Additional Information 3: 8e03
Additional Information 4: 8e039d3d925da82cf2a85ff3917b2b8b

Extra information about the problem
Bucket ID: b0027ea9fab05483adb665a767188eba (2141010442524855994)

2

I recommend running the Windows System File Checker in this situation.

3

I just did, they fixed some files (didnt mention the dll in question) and it didn’t help. I also tested without mods and same thing.

4

Hm, I understand you have an AMD GPU, but have you ever had a NVIDIA GPU in that same PC?

5

I have. I started with an intel system and a gtx 1070ti. Upgraded the mobo to am4 in feb 2022, and then got the 6950xt in feb 2023. I’ve ran DDU every time I’ve updated drivers, but I’m technically on the same “version” of windows since way back. Could a clean install or an upgrade to w11 be something?
No wait, I have done a clean install of windows, but that was when I got the am4, but still had the gtx.

6

Do you happen to have GeForce Experience still installed on your PC, or any remnants of it? Make sure it’s all wiped!

7

Yeah, I’ve used DDU probably five or six times from safemode since jan to update my drivers so I’m pretty sure thats been erased properly. I couldnt find anything related to geforce experience on my computer.

8

So the /sfc fixed some files, and crashes continued. But after I did a re-check of the game files through steam, it re-downloaded one file and now, after 3 hrs or so I haven’t had a single crash! Too bad steam didn’t tell me which file it fixed.

so /sfc and verify file integrity from steam seems like really good steps and good help.

9

Good to hear! Appreciate you letting us know. :slight_smile: