Crash to Destop after update

Warhammer 40,000: Darktide Technical Support
1

Issue Description:
Crash to Destop without any error warnings

Crash Report (If Applicable):
Cant play the game after update

Error Displayed (If Applicable):

Steps to Reproduce:

  1. Play the games
  2. Crash

Mission Name (If Applicable):

Platform:
Steam

Player ID:
[Steam ID/Steam Profile URL/GamerTag]

Approx. Time of Issue & Timezone:
22/02/2023 GTM+7

Reproduction Rate:
Constant (100%)

Upload Supporting Evidence:
console-2023-02-22-12.19.47-b4bd6264-e8bb-4539-8b6b-543b1482bf05.log (1.8 KB)
console-2023-02-22-12.23.32-f8d293f3-1844-48e7-a4e6-ad4e68e43b99.log (1.7 KB)

I tried to repair the game, but it wont work, any solution for this? Thank you.

2

Do you happen to have any other new console logs or crash reports you could send our way, please?

3

Console Log

console-2023-02-22-11.33.02-2ca225b6-67f5-4ef5-84e9-70545593e401.log (1.8 KB)
console-2023-02-22-11.35.23-de83511b-0e60-40a4-82ca-539f0725499d.log (1.8 KB)
console-2023-02-22-11.38.30-3ef68167-5b41-4ab8-8014-aa68437b28d5.log (1.8 KB)
console-2023-02-22-12.19.47-b4bd6264-e8bb-4539-8b6b-543b1482bf05.log (1.8 KB)
console-2023-02-22-12.23.32-f8d293f3-1844-48e7-a4e6-ad4e68e43b99.log (1.7 KB)

Crash Dump

crash_dump-2023-02-15-11.19.20-357c2e40-a2f8-4e05-8bff-11f177410c23.dmp (875.8 KB)
crash_dump-2023-02-16-01.19.39-f0230443-923b-45da-8198-30d47baf118c.dmp (715.7 KB)
crash_dump-2023-02-17-11.59.01-677b0405-6678-4861-ab88-7615cd03d72b.dmp (684.9 KB)
crash_dump-2023-02-19-01.45.55-f768cfbc-21f0-4fed-9643-6a914018428f.dmp (724.0 KB)
crash_dump-2023-02-20-11.53.27-f4497f4f-c545-4af6-a5f9-b7062b2c1b8d.dmp (703.9 KB)

Upload darktide_launcher.log:
darktide_launcher.log (951.8 KB)

5 Newest console log, launcherlog and crash dump as u requested.

image
image980×512 7.66 KB

After click play only this window pop up then the game stop.

4

I tried updated windows, clean install software, rollback window, software, copy usersettings from friend who can play and use it but none works. Any solution for this? Before update i played nornally.

5

Tough one - all of the crash data is missing, which is an issue in itself and our developers are looking in to. It’s a complete shot in the dark other than the common solutions:

Failing that, I’m happy to help with a refund?

6

I’m waiting for this update today but can’t play the game, i would like to refund…@Julia

7

04:05:29.547 [Launcher] [Launch Game] !! Error parsing settings for ‘gamma’! Default value invalid! Returning generic!

I pulled this from the crash logs. Perhaps this is the cause of my issue?

8

Try entering your crash log into ChatGPT.

After no help from Fatshark, this is what I did. ChatGPT was able to point out what was causing my error and I was able to make the change within usersettings.exe myself.

Played my first round since the launch of the Omnissiah update - no issues.

9

Yeah i did all what you did, i grabbed some mod that allow to lowest setting in game (you can lower than the lowest setting in game) ex : when a enemy is killed his corpse disappeared instantly instead in game allow minimum of 3 and that boost fps a lot.

About the crash log, no crash log as @Julia mention above. All is this console_logs below.

[Log version] 1
[Session] 94640877-52fe-4aca-82fd-dca5bef26892
UTC time stamps
12:38:42.830 [Application] STARTUP: setup_crash_report, File: D:\a\d\rel_engine_darktide\release\rel_2023_01_10_Patch1.0.3x\runtime\application\application.cpp, Line: 3569
12:38:42.830 [Application] STARTUP: DLCList::setup, File: D:\a\d\rel_engine_darktide\release\rel_2023_01_10_Patch1.0.3x\runtime\application\application.cpp, Line: 3581
12:38:42.830 [Application] STARTUP: setup_timer, File: D:\a\d\rel_engine_darktide\release\rel_2023_01_10_Patch1.0.3x\runtime\application\application.cpp, Line: 3584
12:38:42.830 [Application] STARTUP: make system_info, File: D:\a\d\rel_engine_darktide\release\rel_2023_01_10_Patch1.0.3x\runtime\application\application.cpp, Line: 3589
12:38:42.830 [Application] STARTUP: setup_jobs, File: D:\a\d\rel_engine_darktide\release\rel_2023_01_10_Patch1.0.3x\runtime\application\application.cpp, Line: 3592
12:38:42.830 [Application] STARTUP: setup_resources, File: D:\a\d\rel_engine_darktide\release\rel_2023_01_10_Patch1.0.3x\runtime\application\application.cpp, Line: 3608
12:38:42.857 [Application] STARTUP: make game, File: D:\a\d\rel_engine_darktide\release\rel_2023_01_10_Patch1.0.3x\runtime\application\application.cpp, Line: 3634
12:38:42.863 [HTTP Cache] Initialized cache: C:\Users\ADMIN\AppData\Roaming\Fatshark\Darktide\http_cache.db
12:38:42.863 [HTTP Cache] Cache file size: 12 kB
12:38:42.863 [Backend] Created
12:38:42.863 [Application] STARTUP: init steam, File: D:\a\d\rel_engine_darktide\release\rel_2023_01_10_Patch1.0.3x\runtime\application\application.cpp, Line: 3639
12:38:42.994 [Application] STARTUP: setup renderer, File: D:\a\d\rel_engine_darktide\release\rel_2023_01_10_Patch1.0.3x\runtime\application\application.cpp, Line: 3665

Love their games. But it’s a complete shot in the dark other than the common solutions. @TheeRobby thx your ideal bro but my country block GPT from access.
@Julia is it possible for you to direct fix the problems through remote desktop like teamviewer, ultraviewer?

10

Sadly we’re not able to, especially in cases like this where there is no crash data to work with.

I’m happy to help with a refund, and I’ll DM you shortly.