Crash on trying to start a mission after power outtage

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Crash - During Play

Issue Description (Required):

I had a power outtage and my laptop shut down in the middle of a run. Now anytime i try to start a mission, the game just shuts down. Is this known and does it have a fix? I’ve updated graphics drivers, restarted, and done a verify integrity on the game. None of it has worked. The game ran perfectly fine before this event.

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

PC - Steam

Player ID (Optional):

Darkangelfurioso

[PC] Crash Report (Optional):

GUID: f762d6a6-dfa3-4327-a477-650b2bb2c765
Log File:
Info Type:

[Engine Error]: Access violation (0xc0000005) in build 1af2e5ab9c382d24ce916ce40e726626fec9a15f
accessing address 0000000000002D88 from 00007FFF7021D1B2

The crash occurred in module ‘nvwgf2umx’. This module is related to Nvidia drivers. If this is a recurring issue please try clean install drivers.
The issue could also be related to the following modules found in the stack trace:
module ‘sl.common’.
module ‘sl.dlss_g’.

2

Sorry to hear this. Try a clean re-installation of your GPU drivers (instead of updating). Please see:

[PC] How to Perform a Clean Re-Installation of Your NVIDIA GPU Drivers

3

I did that today and its still crashing. Any other recommendations?

4

Hmmm, okay! To rule out any caching issues, try:

Step 1: Disable Steam Cloud Saving

If Steam Cloud saving is enabled for Darktide, this may automatically restore the AppData and consequently cause the issue to resurface.

  1. Navigate to your Steam library
  2. Right-click Darktide
  3. Select ‘Properties’
  4. On the ‘General’ tab, scroll down to ‘Steam Cloud’
  5. Disable ‘Keep game saves in the Steam Cloud for Warhammer 40,000: Darktide’

Step 2: Delete AppData

NOTE: By deleting your AppData, operative loadouts and custom keybindings will be reset. You may wish to make a back-up of the directory in the event deleting your AppData does not work to resolve the issue.

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to: AppData\Roaming\Fatshark
  4. Delete the entire ‘Darktide’ directory

Step 3: Verify Integrity of Game Files

You will then need to use the ‘Verify Integrity of Game Files’ option, which is accessible via the Steam client and will ensure the installation is complete.

  1. Right-click Darktide in your Steam library sidebar
  2. Select ‘Properties’
  3. Select the ‘Local Files’ tab
  4. Select the ‘Verify Integrity of Game Files’ button
  5. When complete, close and reopen Steam
1 Like
5

This solved it, thank you so much!

1 Like