Crashes during mission

Warhammer 40,000: Darktide Technical Support
1

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

Issue Description:
Random crashes have been prevalent today. I’d like to know if there’s settings i have chosen which may be increasing the likelihood. I just updated system and I’m learning what options Windows 11 has, so suggestions are welcome.

Crash Report (If Applicable):

Error Displayed (If Applicable):
[ none available, “The game has crashed.” ]

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Play game as any class.
  2. Attempt any mission.
  3. Crash. (apologies, frustrated.)

Mission Name (If Applicable):
n/a , happens regardless of which mission i choose.

Platform:
Steam.

Player ID:

Approx. Time of Issue & Timezone:
01/04/2023, 8:31PM EST

Reproduction Rate:
Constant. (earlier today I managed to rejoin a mission 7 times)

Upload Supporting Evidence:
n/a, available upon request.

Upload Console Log:
[ too large for pastebin, 2 parts ]
07:37:26.795 [Launcher] LOGGER OPEN07:37:26.796 [Launcher] Launcher version: L - Pastebin.com and
11:54:09.069 [Crash Reporter] LOGGER OPEN11:54:09.111 [Crash Reporter] Extract - Pastebin.com

2

I can see your GPU drivers are kicking up an unusual Access Violation error. It’s possible this is related to the ongoing GPU-related issues we need to solve, but a clean reinstall of your drivers may help:

3

Okay great, thanks so much. I’ll try that and I’ll know, going forward it’s GPU related. If the driver re-install doesn’t make a big difference there’s still some video settings I can adjust to try to reduce the occurrences.

Thanks a bunch,
prysmatik

4

new drivers dropped, gave those a spin w/a clean install. Issues appear to continue. I’ll try disabling HDR mode, and making random changes to video settings to see what i can do to reduce consistancy.

The following crash reports are from 3 matches, w/a few reconnects.

Issue Description:
Random crashes continue. suggestions are welcome.

Crash Report (If Applicable):
https://pastebin.com/2bMk0s9y
https://pastebin.com/JEKhsWpX
https://pastebin.com/nSn2qfvU
https://pastebin.com/Zqc7nD8Y
https://pastebin.com/CLUexQ5M
https://pastebin.com/SZsCdnZa
https://pastebin.com/kfQV0xjt

Error Displayed (If Applicable):
[ none available, “The game has crashed.” ]

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Play game as any class.
  2. Attempt any mission.
  3. Crash. (apologies, frustrated.)

Mission Name (If Applicable):
n/a , happens regardless of which mission i choose.

Platform:
Steam.

Player ID:
https://steamcommunity.com/id/prysmatik_/

Approx. Time of Issue & Timezone:
01/05/2023, 11:31PM EST

Reproduction Rate:
Constant. 1st mission had 1 reconnect. 3rd mission had 4 or 5.

Upload Supporting Evidence:
n/a, available upon request.

Upload Console Log:
https://pastebin.com/i2ZLD7vQ

5

Tried reducing graphics settings, to no avail.

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

Issue Description:

Crash Report (If Applicable):
GUID: 614bb90f-862f-457f-bba6-64999f0f7cac
Log File:
Info Type:

Error Displayed (If Applicable):
N/A

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Play Game
  2. ???
  3. Experience Crash at random.

Mission Name (If Applicable):
N/A , doesn’t matter, happens to them all.

Platform:
Steam

Player ID:
prysmatik

Approx. Time of Issue & Timezone:
01/10/2023 1:22 am EST

Reproduction Rate:
Constant (100%)

Upload Supporting Evidence:
available upon request.

Upload Console Log:
https://pastebin.com/qTxa8CjJ

Upload darktide_launcher.log:
https://pastebin.com/Uy6ReNmn

6

Issue Description:
So I reformatted the steam library, instead of using a striped drive configuration, I put it on a simple NTFS drive. Reinstalled game and it crashed during first mission. Near end this time.

Crash Report:
GUID: 29582324-c480-4422-85fc-866fca0f6795
Log File:
Info Type:

Time of Issue & Timezone:
01/15/2023 09:26pm EST

Reproduction rate:
100%

Console Log:
https://pastebin.com/5nMFDrY6
tl;dr:

  1. Access violation (0xc0000005) in build 436a75ea97a6666519b6f433ca1879c3f9561ae6
  2. accessing address 0000000000000000 from 0000000000000000

Darktide Launcher Log:
https://pastebin.com/b5fLgc01

…
Is this still the same “random GPU related issue” now that I’ve changed things around?

7

Thought I’d try again. Didn’t get off the Mourning Star before the game crashed. Please identify if the problem is Graphics Related or if there’s anything I can do to minimize the chances of this happening. I have made changes since this thread started. The HDD is no longer striped, the desktop is no longer HDR, etc.

Issue Description: I updated my drivers. I started Dark Tide, and ran to the console to start mission. I started a 1 star mission with Grimoires attached. While awaiting a strike team to assemble, before it changed scenes to the team screen; I opened my inventory to adjust my weapon/artifacts. I finished went back out of inventory screen, and very shortly thereafter the game crashed without loading to the strike team screen.

Crash Report (If Applicable):
GUID: 141f3336-7e1a-4f2b-8beb-2dd81e837aeb
Log File:
Info Type:

Error Displayed (If Applicable):
N/A

Steps to Reproduce:

  1. Play game, load mission as Sharpshooter.
  2. Crash before Strike team assembled.

Mission Name (If Applicable):
N/A

Platform:
Steam

Player ID:
prysmatik

Approx. Time of Issue & Timezone:
01/26/2023 12:18AM EST

Reproduction Rate:
100%

Upload Supporting Evidence:
Available upon request, I can VERY EASILY duplicate these results as pointed out by the crash reports above.

Upload Console Log:
https://pastebin.com/K5FpM2Tm

tl;dr:

1. 05:15:56.516 [DRED] DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG
2. 05:15:57.516 [DRED] <<DRED Hang>> DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG <</DRED Hang>>
* 05:15:57.517 [AFTERMATH] Device status: GFSDK_Aftermath_Device_Status_PageFault

Upload darktide_launcher.log:
https://pastebin.com/qmqijHjy