Crash on startup and another crash upon joining a quickplay Athel Yenlui match

[hollerbach]

I got a crash on startup after starting the game from the launcher. I forgot to copy the crashify info.

console-2019-05-17-08.49.35-ce1a1a74-a5c4-43b4-aa3d-0a158ee452cc crash on startup.log (107.2 KB)
crash_dump-2019-05-17-08.49.35-ce1a1a74-a5c4-43b4-aa3d-0a158ee452cc.dmp (441.3 KB)

I also got another crash while loading into an Athel Yenlui match as a client through quickplay. Console log states crash reason is “Deadlock detected. Update was not called for 15 seconds. You need to supply a crash dump or a crashify link in the report since the callstack for this crash is irrelevant.”

This crash message is odd since I’ve already changed ‘deadlock_timeout’ in user_settings.config from ‘15’ to ‘60’ around 6 months ago.

GUID: 06e21e2e-71cb-4a21-9702-d7b905ab0148
Log File: 
Info Type: 
-----------------------------------------------

-----------------------------------------------
[Crash Link]:
crashify://06e21e2e-71cb-4a21-9702-d7b905ab0148

console-2019-05-17-08.52.37-83a2f5dd-54df-4c0d-9e81-b27a8dec07a3 crash quickplay client Athel Yenlui.log (524.1 KB)

crash_dump-2019-05-17-08.52.37-83a2f5dd-54df-4c0d-9e81-b27a8dec07a3.dmp (506.2 KB)

[FatsharkJulia]

I see one Deadlock and one Access Violation - the Access Violation could be a result of your PC being below the minimum requirements, or your GPU drivers which date back to 2017 I believe. Before anything I’d recommend that you perform a clean re-installation of your GPU drivers using the instructions here.