Crash on Launch | Unhandeled Exception

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Crash - on Launch

Issue Description (Required):

Every time I try to launch the game, it automatically crashes and gives me the same error. I cant find anything online to help, and nothing i try to fix the game works. I just reinstalled the game- and am still having the same error. This has been happening since well before the April 24th update and I cannot figure out whats wrong

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

PC - Steam

[PC] Crash Report (Optional):

GUID: 04560e50-1166-44f5-90ea-922af16c80e4
Log File:
Info Type:

[Engine Error]: Unhandled exception (0xe06d7363) in build 3e6d4a2ea12b3648d164c67c082daa7f4ccb6a37

The issue could be related to the following modules found in the stack trace:
module ‘msvcp140.amd64’.
module ‘sl.interposer’.
module ‘unknown_module’.

2

It appears there is an issue with the Visual C++ Redistributables. Please:

  1. Uninstall the Visual C++ 2019 Redistributables
  2. Reinstall the Visual C++ 2015, 2017, 2019, and 2022 Redistributables: Latest supported Visual C++ Redistributable downloads | Microsoft Learn
  3. You may be prompted with an option to repair, as opposed to install. In which case, you may proceed with the option to repair
3

i followed the instructions and am STILL having the same issue.

GUID: 47a51997-7354-48ec-98f0-8cd1f6946a01
Log File:
Info Type:

[Engine Error]: Unhandled exception (0xe06d7363) in build 40199349c44e13850f044b21b27b458e1036a7b2

The issue could be related to the following modules found in the stack trace:
module ‘msvcp140.amd64’.
module ‘sl.interposer’.
module ‘unknown_module’.

4

any more ideas? @FatsharkJulia

5

I’ve spoken with our Engine Developers who point out an issue in one of the NVIDIA libraries. They recommend a clean re-installation of your drivers, however, it is worth noting that the most recent NVIDIA drivers have issues of their own! Still, it’s worth starting here.

[PC] How to Perform a Clean Re-Installation of Your NVIDIA GPU Drivers

6

@FatsharkJulia I did a clean install and its still not working

GUID: 1309c4a8-7e9c-4a0a-80ae-7390eee3acf7
Log File:
Info Type:

[Engine Error]: Unhandled exception (0xe06d7363) in build 40199349c44e13850f044b21b27b458e1036a7b2

The issue could be related to the following modules found in the stack trace:
module ‘msvcp140.amd64’.
module ‘sl.interposer’.
module ‘unknown_module’.

7

Sorry to hear that True. This is a bit of a mystery admittedly. Could you try this?:

Step 1: Disable Steam Cloud Saving

If Steam Cloud saving is enabled for Darktide, this may automatically restore the AppData and consequently cause the issue to resurface.

  1. Navigate to your Steam library
  2. Right-click Darktide
  3. Select ‘Properties’
  4. On the ‘General’ tab, scroll down to ‘Steam Cloud’
  5. Disable ‘Keep game saves in the Steam Cloud for Warhammer 40,000: Darktide’

Step 2: Delete AppData

NOTE: By deleting your AppData, custom keybindings will be reset. You may wish to make a back-up of the directory in the event deleting your AppData does not work to resolve the issue.

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to: AppData\Roaming\Fatshark
  4. Delete the entire ‘Darktide’ directory

Step 3: Verify Integrity of Game Files

You will then need to use the ‘Verify Integrity of Game Files’ option, which is accessible via the Steam client and will ensure the installation is complete.

  1. Right-click Darktide in your Steam library sidebar
  2. Select ‘Properties’
  3. Select the ‘Local Files’ tab
  4. Select the ‘Verify Integrity of Game Files’ button
  5. When complete, close and reopen Steam